topic Error 10 code from Abroad in Android Devices

Error 10 code from Abroad

jh2395 — Sat, 21 Jan 2023 07:49:40 GMT

I have been abroad to Norway and now France an both times I have been unable to send texts and make calls even though I've received texts saying I can use my phone as normal. When sending texts the Error 10 code comes up. I also have roaming pass enabled.

Re: Error 10 code from Abroad

Chris_B — Sat, 21 Jan 2023 08:52:46 GMT

@jh2395 Is roaming enabled on your account? Having a pass isn’t having roaming enabled on your EE account that pass just means you can use your UK allowance while there.

Re: Error 10 code from Abroad

XRaySpeX — Sat, 21 Jan 2023 11:06:59 GMT

For sending texts, check your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.

Re: Error 10 code from Abroad

jh2395 — Wed, 25 Jan 2023 16:51:12 GMT

How do I enable it on my account. It says to message roam to 150 but I can't send any messages so how to I turn it on?

Cheers

Re: Error 10 code from Abroad

Katie_B — Wed, 25 Jan 2023 16:56:22 GMT

Hi @jh2395.

Once you are abroad you won't be able to text Roam to 150 this needs to be done in the UK before leaving.

Please log in to your My EE and speak with our online chat team who will be able to get this activated.

Katie 🙂