topic Re: unlock phone in Android Devices

unlock phone

cjpweb — Sun, 15 Jan 2023 13:43:51 GMT

How do i unlock my phone?

I no longer have the ee sim card, i had the phone unlocked a few years ago to open to any network.

But i did a factory reset and now the phone is locked to ee again. I put new network sim card in but it did not ask for puk or unlock code.

I have the 16 number code that ee gave me, but i can not unlock the phone.

Re: unlock phone

XRaySpeX — Sun, 15 Jan 2023 13:47:16 GMT

You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.

Re: unlock phone

cjpweb — Sun, 15 Jan 2023 13:52:48 GMT

I have already done that and was given my 16 number unlock code, But i can not use it as there is no where to add it, I no longer have the old ee sim card.

Re: unlock phone

Leanne_T — Mon, 16 Jan 2023 08:07:16 GMT

Hi @cjpweb

Thanks for coming here.

What happens when you use another network SIM in the phone?

Thanks.

Leanne.

Re: unlock phone

cjpweb — Mon, 16 Jan 2023 08:57:06 GMT

I put the card in it then shows the network in the corner but can not connect or make calls, go to settings and network it then picks up a list of various network and the sim card network is listed but after I click the network it says can not register. I know the sim card work because it working on my other phone.

Re: unlock phone

Leanne_T — Mon, 16 Jan 2023 09:00:43 GMT

Thanks @cjpweb

If the unlock code was needed this would show on the front screen of the device.

Can you try another SIM card in the phone to see if this works?

Leanne.

Re: unlock phone

XRaySpeX — Mon, 16 Jan 2023 09:34:13 GMT

Whose network SIM is it?

Re: unlock phone

cjpweb — Mon, 16 Jan 2023 09:43:01 GMT

Tried another sim from the same network and still the same.

Re: unlock phone

cjpweb — Mon, 16 Jan 2023 09:43:31 GMT

The sim is ID mobile

Re: unlock phone

XRaySpeX — Mon, 16 Jan 2023 09:54:07 GMT

That's an MVNO piggy-backing on 3. 3 SIMs don’t always work for unlocking. I should get hold of an O2 or Voda PAYG SIM.

Re: unlock phone

cjpweb — Mon, 16 Jan 2023 10:23:42 GMT

The used to work but I got a newer phone and put it in there, but the wife needed a phone so did a factory reset so she could use my old one, before the reset I had it unlock but now it will not.

Re: unlock phone

Katie_B — Mon, 16 Jan 2023 12:10:53 GMT

Hi @cjpweb.

What phone is it you are trying to unlock?

Katie

Re: unlock phone

XRaySpeX — Mon, 16 Jan 2023 12:21:13 GMT

& I told you not to use a 3 SIM to unlock it.

Re: unlock phone

cjpweb — Mon, 16 Jan 2023 13:25:00 GMT

Samsung 7

Re: unlock phone

Katie_B — Mon, 16 Jan 2023 14:23:56 GMT

Hi @cjpweb.

Are you able to test another EE SIM in the device?

Katie

Re: unlock phone

cjpweb — Mon, 16 Jan 2023 15:42:43 GMT

No only have another ID mobile unless ee does a temp sim

Re: unlock phone

Christopher_G — Mon, 16 Jan 2023 17:45:30 GMT

Do you live near an EE store, @cjpweb? If you pop in, they'll be able to test an EE SIM in it.

Chris

Re: unlock phone

XRaySpeX — Mon, 16 Jan 2023 18:48:43 GMT

Any PAYG SIM is temporary but why are looking for an EE SIM? It's away from EE that you want to unlock it. So to unlock it you need a non-EE SIM. I told you which to use.

Re: unlock phone

cjpweb — Mon, 16 Jan 2023 20:29:04 GMT

I was not trying to get an ee sim someone asked if i could use another ee sim or go to ee shop, but i will get a Voda PAYG SIM as its only 29p, will be getting it friday so will try that in the phone to see if i can unlock.

Re: unlock phone

Jon_K — Tue, 17 Jan 2023 07:51:16 GMT

Let us know how you get on with this, @cjpweb.

Jon