topic EE upgrade/phone update in Android Devices

EE upgrade/phone update

Denuel22 — Sat, 14 Jan 2023 12:57:23 GMT

Has anyone updated/upgraded their Android phone following receipt of a request from m EE to do so? I did and very much wish that I hadn't. The update has wiped out all of my folders and created a load of new, unwanted, useless Google apps. I can't find anything and when I create a new folder, to start the long process of putting my wanted apps back, I find for some reason I can't name the folder. The unwanted Google apps seem to resist being dumped, so they are just taking up useful space on my phone. Why didn't EE state that installing this update would wreck your phone??? I'm absolutely distraught and disgusted with EE on this. It has left me with days of work to try and undo the damage that this has caused. I'm really annoyed with EE and will consider going elsewhere when my contract is up. Whatever you do, don't install this upgrade unless you're happy for nothing to look as it was afterwards.

Re: EE upgrade/phone update

Denuel22 — Sat, 14 Jan 2023 13:04:23 GMT

EE upgrade/phone update

Has anyone updated/upgraded their Android phone following receipt of a request from EE to do so? I did and very much wish that I hadn't. The update has wiped out all of my folders and created a load of new, unwanted, useless Google apps. I can't find anything and when I create a new folder, to start the long process of putting my wanted apps back, I find for some reason I can't name the folder. The unwanted Google apps seem to resist being dumped, so they are just taking up useful space on my phone. Why didn't EE state that installing this update would wreck your phone??? I'm absolutely distraught and disgusted with EE on this. It has left me with days of work to try and undo the damage that this has caused. I'm really annoyed with EE and will consider going elsewhere when my contract is up. Whatever you do, don't install this upgrade unless you're happy for nothing to look as it was afterwards.

Re: EE upgrade/phone update

Northerner — Sat, 14 Jan 2023 13:27:59 GMT

Hi @Denuel22

Google own Android and they will install whatever apps they want on their OS, your device. That simple. This is nothing to do with EE.

If you have backed up your phone on your Google account the installed apps wil be in the play store, or restore/factory reset and restore your device from the last back up.

Thanks

Re: EE upgrade/phone update

Jon_K — Sat, 14 Jan 2023 14:52:26 GMT

Hi @Denuel22.

Was this a software update on the phone?

This would be from the manufacturer/software provider and not from EE directly.

Jon