topic Sim card in Android Devices

Sim card

Steve1236 — Mon, 09 Jan 2023 20:09:05 GMT

It appears my SIM card has stopped working and trying to find someone to sort it out appears impossible. Any ideas? #ee

Re: Sim card

Northerner — Mon, 09 Jan 2023 20:32:43 GMT

Hi @Steve1236

Are you on PAYG or EE pay monthly contract?

If PAYG when did you last make a chargeable call or text?

What device do you have and did you get it from EE?

Thanks

Re: Sim card

Steve1236 — Mon, 09 Jan 2023 20:42:52 GMT

Ee sim only monthly contract. Hasn't worked for a few days but still takingmy money!Sent from my Samsung Galaxy smartphone.

Re: Sim card

bristolian — Mon, 09 Jan 2023 20:46:47 GMT

In what way does your SIM "appear" to have stopped working - can you explain the symptoms of your problem?

Re: Sim card

Steve1236 — Mon, 09 Jan 2023 21:07:52 GMT

When on lock screen, i get a message saying emergency calls only. When unlocked i cannot receive or make calls nor send or receive text messages. I've tried removing it and re-inserting but no luckSent from my Samsung Galaxy smartphone.

Re: Sim card

bristolian — Mon, 09 Jan 2023 22:28:54 GMT

That could be caused by an account issue, a faulty phone or - as is a common reason - a lack of local coverage caused by a temporary network issue.

Do you know any friends or relatives locally who use EE - do they have similar problems? Check on https://coverage.ee.co.uk/coverage/ee under "check status"