topic Refurbished phone, fingerprint sensor not recognised in Android Devices

Refurbished phone, fingerprint sensor not recognised

dansimonds — Sat, 24 Dec 2022 12:12:48 GMT

Hi,

I had my son's phone in for repair (google pixel 4a).

I received a refurbished phone rather than a repair.

Now he has the phone back there are no options to turn on the fingerprint sensor.

What are my options?

Northerner — Sat, 24 Dec 2022 12:18:55 GMT

Have you tried factory reset the device?

If it still doesn't work you'll need to speak to your insurers.

Thanks

bristolian — Sat, 24 Dec 2022 13:32:18 GMT

Who carried out this repair/replacement?