topic Does EE use the same hardwear as manufacturers to fix phones in Android Devices

Does EE use the same hardwear as manufacturers to fix phones

Puparia — Thu, 08 Dec 2022 16:36:41 GMT

Might sound daft, but I've sent my phone of to be repaired and just wondering if the display they're replacing will be the same quality.

My phone started turning black so sent off for the display to be replaced and it got me thinking is it going to be whatever Google use for their displays & same quality.

Re: Does EE use the same hardwear as manufacturers to fix phones

James_B — Thu, 08 Dec 2022 18:06:17 GMT

Hi @Puparia,

Welcome to the EE Community. 🙂

Yes, it'll be a like for like replacement.

James

Re: Does EE use the same hardwear as manufacturers to fix phones

Chris_B — Thu, 08 Dec 2022 18:54:01 GMT

@Puparia All network insurance/warranty repairs will use genuine parts. You’ll find that 3rd party repair shops don’t use genuine parts and that’s how they keep the costs done.

Re: Does EE use the same hardwear as manufacturers to fix phones

Puparia — Thu, 08 Dec 2022 19:09:02 GMT

Thanks for the reply 👍

Re: Does EE use the same hardwear as manufacturers to fix phones

Puparia — Thu, 08 Dec 2022 19:10:03 GMT

Thanks for the reply 👍

Any idea if it will affect the water resistance of the phone? 🤔