topic Re: Phone Turning Off in Android Devices

Phone Turning Off

markneilly346 — Wed, 07 Dec 2022 10:19:54 GMT

My Google Pixel will continuously turn itself off. Mostly when in my pocket.

Works fine when turned back on.

Any ideas?

Leanne_T — Wed, 07 Dec 2022 12:18:26 GMT

Thanks for coming here.

Do you have the screen locked when it is in your pocket?

How often does this happen?

Leanne 🙂

markneilly346 — Wed, 07 Dec 2022 13:24:52 GMT

Yes. Screen locked.

Happens every time in pocket and can happen when left on table over time.

Happens like 20 times a day.

Occasioanlly will turn off when in use. But otherwise works normally.

Leanne_T — Wed, 07 Dec 2022 13:33:57 GMT

Have you tried factory resetting the device?

You will need to back up all your data before trying this.

Leanne.

markneilly346 — Wed, 07 Dec 2022 15:02:37 GMT

I have tried this.

Same result. I wonder if more of a hardware issue.

Read online that the battery can become loose?

Mark

Leanne_T — Wed, 07 Dec 2022 15:03:58 GMT

If you give us a call on 150 the team can run through some troubleshooting with you 🙂

Leanne.