topic Re: Voicemail Pixel Watch in Android Devices

Voicemail Pixel Watch

Timewarp — Wed, 26 Oct 2022 12:47:58 GMT

If I try to access Voicemail on the Pixel Watch LTE without the phone around it gets a "number out of service" response.

It works fine when connected via Bluetooth.

Is there a setting or do I need a call?

Re: Voicemail Pixel Watch

James_B — Wed, 26 Oct 2022 15:08:24 GMT

Hi @Timewarp,

Do you have an active data plan for your watch?

Do other features work away from your phone?

James

Re: Voicemail Pixel Watch

Timewarp — Wed, 26 Oct 2022 15:35:38 GMT

Hi @James_B

Yes, I have an active data plan.

Yes they do. If I dial 222 or use the Voicemail option on the watch app when the phone isn't connected, that's when it doesn't work.

Re: Voicemail Pixel Watch

James_B — Wed, 26 Oct 2022 16:53:22 GMT

Hi @Timewarp,

Please get in touch with our Technical Support Team so they can take a look at this for you.

They'll be happy to help. 🙂

James

Re: Voicemail Pixel Watch

Chris_B — Wed, 26 Oct 2022 17:28:01 GMT

@Timewarp When you say the phone isn’t connected are you testing this with the phone switched off or are you just turning Bluetooth off ?

Re: Voicemail Pixel Watch

Timewarp — Wed, 26 Oct 2022 18:29:25 GMT

Phone in flight mode with Bluetooth off.

Re: Voicemail Pixel Watch

Timewarp — Wed, 26 Oct 2022 18:55:02 GMT

Also tried with the phone off and got the same "I'm sorry the number you have dialled is no longer in service".

Call history shows "+447953222222“

Re: Voicemail Pixel Watch

Christopher_G — Thu, 27 Oct 2022 07:23:21 GMT

I'd recommend following @James_B's advice and speak to our Technical Support team, @Timewarp.

Hopefully they'll be able to fix this for you.

Chris

Re: Voicemail Pixel Watch

Timewarp — Thu, 27 Oct 2022 15:01:16 GMT

I just rang and apparently everything is setup correctly on my account.

They put it down to a quirk of the new watch/system. Long story short, it's not possible to dial the voicemail number from the watch without the phone connected.

I'd be interested to hear if everyone on LTE Pixel/Galaxy watches has the same issue on EE.

Re: Voicemail Pixel Watch

raymondotango — Fri, 28 Oct 2022 09:29:53 GMT

Same for me.

Re: Voicemail Pixel Watch

tweeds007 — Mon, 05 Dec 2022 14:39:03 GMT

Same for the Galaxy Watch 5, not good 😞

Re: Voicemail Pixel Watch

James_B — Mon, 05 Dec 2022 17:13:51 GMT

Hi @tweeds007,

Welcome to the EE Community. 🙂

Please get in touch with Technical Support so a member of the team can look into this issue for you.

They'll be happy to help.

James