topic Re: Network unavailable in Android Devices

Network unavailable

LouV28 — Sat, 26 Nov 2022 09:03:03 GMT

Hi,

I'm struggling with my phone. Network coverage is apparently good but my phone says network unavailable.

This means when I try to make, receive any calls it is doing this as a WiFi call and while I can hear other people no one can hear me.

Phone has been on and off, removed SIM to check for dust or anything and replaced, disconnected and reconnected WiFi

It's a google pixel if that makes any difference

What else should I try as there is no way to contact ee other than by phone and as they won't be able to hear me I don't think that will be productive.

Re: Network unavailable

Leanne_T — Sat, 26 Nov 2022 09:29:41 GMT

Hi @LouV28

Thanks for coming here.

Does the status checker show any reported problems for the area, if you select 'Check Status'?

Leanne.

Re: Network unavailable

LouV28 — Sat, 26 Nov 2022 10:02:15 GMT

Thanks, I've checked status and it says area is all good. I'd only done the
coverage one before but have set up an alert for my area now in case of
issues.

There is a fairly new phone mast only few 100m from my house now that is
part ee so I should have good service generally.

I've been turning airplane mode on and off as that has been another tip but
nothing seems to be making a difference.

Re: Network unavailable

Chris_B — Sat, 26 Nov 2022 10:08:34 GMT

@LouV28 Did you use the report a problem on that page ?

Re: Network unavailable

LouV28 — Sat, 26 Nov 2022 10:46:15 GMT

Yeah I've reported on the website so hopefully that'll help. Just been
couple of days so trying to fix it if I can.

Re: Network unavailable

Leanne_T — Mon, 28 Nov 2022 07:25:34 GMT

Hi @LouV28

Thanks for reporting this to us.

Our network team will get the area looked into and keep you updated.

Leanne.