topic Re: Doro 7000H WIFI calling in Android Devices

Doro 7000H WIFI calling

rup_jam — Sun, 20 Nov 2022 14:33:30 GMT

My Mothers Doro 7000H was bought with WIFI calling in mind and has worked fine until recently. Then the Wifi calling icon was no longer displayed and she was dropping a few calls.

Press Menu> Settings> Network & Internet> Mobile network.

I attempted to access the WIFI calling option in settings, however it is no longer present. As was the VOLTE option (4G LTE Mode) in Does this mean EE has withdrawn WIFI calling & VOLTE support for the Doro 7000H or has there been a botched firmware upgrade?

I fear it is time to dig out a 3G cell booster again......................

Regards,

Rupert

Re: Doro 7000H WIFI calling

XRaySpeX — Sun, 20 Nov 2022 14:37:20 GMT

The 3G cell booster has been withdrawn with the upcoming turn off of the 3G network.

Re: Doro 7000H WIFI calling

James_B — Sun, 20 Nov 2022 15:39:00 GMT

Hi @rup_jam,

Welcome to the EE Community. 🙂

Has the phone had a software update that coincided with the loss of WiFi Calling?

James

Re: Doro 7000H WIFI calling

rup_jam — Mon, 21 Nov 2022 17:24:09 GMT

I believe there may well have been a recent software update. Though it is the complete loss of VOLTE or WIFi calling options leads me to believe that either Doro or EE have withdrawn support. James would you be in a position to state if EE has altered the support for VOLTE & Wifi for the Doro 7000H?

Regards,

Rupert

Re: Doro 7000H WIFI calling

Leanne_T — Mon, 21 Nov 2022 17:31:19 GMT

Hi @rup_jam

This is not something we are aware of, have you contacted Doro to see if they have any information about the update and if this could be the cause of this?

Leanne.

Re: Doro 7000H WIFI calling

rup_jam — Wed, 23 Nov 2022 09:04:42 GMT

Leanne,

Thank you for your suggestion. I have reached out to Doro.

Would you be able to confirm that the Doro 7000H is currently supported for VOLTE and Wifi calling by EE?

Regards,

Rupert

Re: Doro 7000H WIFI calling

James_B — Wed, 23 Nov 2022 10:39:15 GMT

Hi @rup_jam,

Support for EE WiFi Calling is enabled in the phone's software, rather than at a network level.

Hope this helps. 🙂

James

Re: Doro 7000H WIFI calling

rup_jam — Thu, 24 Nov 2022 08:35:29 GMT

James,

Can you elaborate please? Does that mean EE has a list of phones that are compatible? Or does EE offer code to a manufacturer who are free to facilitate access to a particular mobile phone network using VOWifi and VOLTE?

It is very frustrating to the end user. One minute they have VOWifi and VOLTE on their Doro 7000H, the next moment it has vanished from the options.

Rupert

Re: Doro 7000H WIFI calling

James_B — Thu, 24 Nov 2022 09:05:49 GMT

Hi @rup_jam,

WiFi Calling support just needs to be built into your phone's operating system by the manufacturer, rather than 'approved' by the network.

Doro should be able to confirm if they have removed support with their last update.

Just to double check, do you have a Calls and SMS option in Settings > Network and Internet?

James

Re: Doro 7000H WIFI calling

rup_jam — Fri, 25 Nov 2022 09:23:05 GMT

James,

This is the response from Doro, they indicate that the issue would be on the network end of things I.e EE. Whom am I to believe? Perhaps a conversation between you and John K (Details below) would resolve the issue?

~~~~~~~~~~~~~~~~~~~~~

Dear Sir,

We thank you for choosing DORO. I see from our server that wifi calling and VOLTE isn't currently accepted from EE for this particular model of the phone. You could try calling them to confirm, but I'm not sure how it even worked in the first place as it's not accepted, unless as you said they changed recently. I don't see any network provider that is accepting either wifi calling or volte for this model of phone. For EE, they propose it for the 7060, the 7010, the 7030, the 7080, and that's it for Wifi calling. Hope this helps!

Best regards,

John K

DORO TECHNICAL SUPPORT
support.uk@doro.com

0800 026 5479

www.doro.com/en-gb/

Re: Doro 7000H WIFI calling

James_B — Fri, 25 Nov 2022 09:55:54 GMT

Hi @rup_jam,

I'm surprised at that response as you said WiFi Calling worked in the past.

Please get in touch with Customer Care so our Technical Support Team can take a look at this for you.

They'll be happy to help. 🙂

James

Re: Doro 7000H WIFI calling

ColinRH — Thu, 01 Dec 2022 15:51:01 GMT

Just to add, I had exactly the same experience with the DORO 7000H which I had bought for my elderly father and can confirm that the WiFi calling feature disappeared immediately after a software update. DORO were surprised that WiFi calling had worked at all (which it did - very well - before the software update).

In asking DORO which of their phones supported WiFi calling, I was given the same list as DORO gave in a reply above. Interestingly, they said that these phones only provided WiFi calling if purchased through EE (and obviously with an EE SIM) because EE add some software to the phone to enable that feature. I'm not a techy but for some reason I found that surprising.

Anyway, it was hugely frustrating about the 7000H because with WiFi calling it suited my elderly father's needs perfectly.

Re: Doro 7000H WIFI calling

bristolian — Sat, 03 Dec 2022 11:16:44 GMT

EE don't add any software to enable VoWiFi or VoLTE, all the software functions are on the phone itself and the IMS side which facilitates these functions, has become more standardised in recent years.

A good example is Android, where in the distant past, you did have to have network-specific software to use these functions, which for most people meant purchasing their phone from EE direct. In recent years the SIM-free generic software has supported the same functions meaning less need to buy a network-specific device.

I notice the OP mentioned in the opening post about getting a 3G signal box - these are no longer supported, as part of 3G switchoff.

Re: Doro 7000H WIFI calling

DoroBruce — Mon, 23 Oct 2023 11:27:07 GMT

This is disappointing to say the least. I too bought the Doro7000 for WiFi calling. Then made the mistake of buying a Gifgaf SIM which, as a mvno, does not have access to the underlying O2 wifi calling.

So switched to an EE SIM which specifically says WiFi calling supported (no mention of any phone restrictions).

With rubbish phone signal, it was a nightmare activating the SIM. There was a WiFi calling menu option. Then there was a Doro update and applied it.

Now, no WiFi calling option and not working.

This looks like a Doro problem and for them to duck it is bad of them.

I will be emailing them now. Asking for the previous phone software back