topic Re: Fuming in Android Devices

Fuming

Doober51 — Tue, 22 Nov 2022 18:09:17 GMT

Where do I go to make a complaint my pixel phone has stopped charging and the battery lasts 5 mins yet they won't repair it as it has a chip on the screen ,

Re: Fuming

bristolian — Tue, 22 Nov 2022 19:04:24 GMT

Who is "they" who won't repair your phone?

Re: Fuming

Doober51 — Tue, 22 Nov 2022 19:10:15 GMT

Re: Fuming

Northerner — Tue, 22 Nov 2022 19:31:57 GMT

Hi @Doober51

It's becase removing the screen with the chip will damage the screen.

Is this an insurance or warranty claim?

Thanks

Re: Fuming

Doober51 — Tue, 22 Nov 2022 19:59:15 GMT

Yeah I've heard you have to take the screen off to get at the charging port
,why should have to pay money for there bad design

Re: Fuming

Schockwave — Tue, 22 Nov 2022 20:34:37 GMT

@Doober51 , EE do not make the phones, they just sell them. Have you contacted the company that makes Pixel Phones?

Re: Fuming

Chris_B — Tue, 22 Nov 2022 21:23:00 GMT

@Doober51 They will repair it if you pay for a new screen. Because it has a chip in the screen if that breaks the screen more on removing it to access the charging port you need to pay for a new screen. All repairs are fixed not just what you want fixed. It’s almost impossible to remove a screen that’s damaged without causing more damage to it. The chipped screen isn’t covered by a warranty repair as you caused that damage. You can make a complaint HERE but you’ll not get the screen replaced for nothing as a damaged/chipped screen it’s covered by warranty. That’s what insurance is for.

Re: Fuming

Doober51 — Tue, 22 Nov 2022 22:12:15 GMT

I didn't want the screen replaced it was not causing me a problem didn't
even know it was damaged until I took the screen protector off , just
wanted the battery and the charger port replaced as they don't work after
only 6 months of use to quality product ,I will just have to put up with it
as I can't afford a new screen getting insurance for it was just a waste of
money as they pick and choose what they pay out on . The big companies
don't give a crap about the working man

Re: Fuming

James_B — Wed, 23 Nov 2022 07:54:28 GMT

Do you have insurance with EE @Doober51?

James