topic Why does my phone give a completely wrong caller ID to people I call in Android Devices

Why does my phone give a completely wrong caller ID to people I call

jhutch2 — Thu, 17 Nov 2022 11:49:13 GMT

Why does my phone give a completely wrong caller ID to people I call?

It has been happening for a long time.

If I call a new person, where my name is not in their system, it comes up Crop Performance.

That isn't me.

I have tried Hiya, who have a system that names phones and asked them to remove anything they have but they won't tell me what they have.

It is madness.

Samsung S21 but also same on prevoius Samsung

Julie

thanks. @felixmead I think you had a similar problem. DId you resolve it?

Re: Why does my phone give a completely wrong caller ID to people I call

Leanne_T — Thu, 17 Nov 2022 14:43:11 GMT

Hi @jhutch2

Thanks for coming here.

Is this a business phone?

Do you use a calling app to make these calls?

Leanne 🙂

Re: Why does my phone give a completely wrong caller ID to people I call

jhutch2 — Thu, 17 Nov 2022 14:57:15 GMT

Hi LEanne, well it is a personal phone originally but I also have a
business so use it for both. But it is set up as a personal account.
No I call from my phone.
thanks

Julie

Re: Why does my phone give a completely wrong caller ID to people I call

Leanne_T — Thu, 17 Nov 2022 15:00:09 GMT

Thanks @jhutch2

Did you get a new SIM card with the Samsung S21?

Leanne.

Re: Why does my phone give a completely wrong caller ID to people I call

jhutch2 — Thu, 17 Nov 2022 16:27:15 GMT

No, I have been with EE for about 20 years or more. It was TMobile at
first. When mobiles were first a thing! (showing my age)

Re: Why does my phone give a completely wrong caller ID to people I call

Christopher_G — Thu, 17 Nov 2022 18:16:46 GMT

I'm at a loss at what could cause this, @jhutch2

I would suggest speaking to our Technical support team to check everything from our side.

Chris

Re: Why does my phone give a completely wrong caller ID to people I call

bristolian — Thu, 17 Nov 2022 18:59:49 GMT

Is "Crop Performance" shown inplace of the CLID, or in addition to?

What happens if you call a number that's not in a smartphone - and therefore doesn't have the ability to show text. Say a landline number... is the correct CLI shown then?

Re: Why does my phone give a completely wrong caller ID to people I call

jhutch2 — Fri, 18 Nov 2022 08:41:30 GMT

Yes, I have done and they have tried a few things.
Not sure if it working yet as I have to find a new person to test on who I don’t know 😉
J

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Re: Why does my phone give a completely wrong caller ID to people I call

Leanne_T — Fri, 18 Nov 2022 08:42:02 GMT

Let us know how you get on when you can test this @jhutch2

Leanne.

Re: Why does my phone give a completely wrong caller ID to people I call

jhutch2 — Fri, 18 Nov 2022 10:29:14 GMT

Will do!

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[mod edit: personal details removed from the forum]