topic Phone says SIM is different to my number in Android Devices

Phone says SIM is different to my number

Nicofisher — Wed, 16 Nov 2022 21:29:04 GMT

I had a repair on my phone and had it sent back and all is working, but it had to be reset, now it says the SIM is a different number. However it isn't as I'm getting calls and texts to my actual number, when I've put my old SIM card in

Re: Phone says SIM is different to my number

James_B — Thu, 17 Nov 2022 08:18:30 GMT

Hi @Nicofisher,

Welcome to the EE Community. 🙂

What type of phone are you using?

James

Re: Phone says SIM is different to my number

grsdev — Thu, 17 Nov 2022 08:21:38 GMT

Was your number ported to EE from another network? If so, the SIM will have the EE number that was originally assigned to it even though your phone works with the number you brought across from the other network.

Re: Phone says SIM is different to my number

Nicofisher — Thu, 17 Nov 2022 08:48:06 GMT

Samsung Galaxy S21 plus

Re: Phone says SIM is different to my number

Leanne_T — Thu, 17 Nov 2022 09:22:52 GMT

Hi @Nicofisher

Thanks for coming here.

Did you get another SIM card?

Leanne.

Re: Phone says SIM is different to my number

Nicofisher — Thu, 17 Nov 2022 09:33:07 GMT

No, as I said my phone went in for a repair I got it back and put my SIM in that was originally in it, before it went for a repair, and then I put my SIM back into my phone and it says my SIM is a different number. I am still receiving calls and texts as normal to my number, but the phone says my SIM number is different

Re: Phone says SIM is different to my number

Leanne_T — Thu, 17 Nov 2022 09:47:59 GMT

Thanks for confirming, I just wanted to make sure when you mentioned old SIM @Nicofisher

If the SIM is working the number will be correct and the number showing in your phone has no impact on your SIM card.

Leanne.

Re: Phone says SIM is different to my number

Nicofisher — Thu, 17 Nov 2022 10:42:50 GMT

But this surely can be resolved. It seems that somewhere it is stored that this other number is the default number for the phone, because when I use 2FA I get the message that a text has been sent to your number, this phone is not the registered number please check the your phone ending with (my actual phone number)

Re: Phone says SIM is different to my number

Leanne_T — Thu, 17 Nov 2022 11:35:25 GMT

Hi @Nicofisher

In this case, please call us on 150 and our tech gurus will get this looked into for you.

Leanne.