topic Re: Returning a Smartwatch in Android Devices

Returning a Smartwatch

Profile closed — Tue, 15 Nov 2022 21:13:55 GMT

Good evening

I ordered a Samsung Galaxy Watch 4 Classic online from EE. However I've been using it and I'm thinking of returning it as It ain't for me. I'm still in the Cooling Period.

Am I still able to return it or am I stuck with it?

Re: Returning a Smartwatch

XRaySpeX — Tue, 15 Nov 2022 21:17:36 GMT

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Re: Returning a Smartwatch

Profile closed — Tue, 15 Nov 2022 21:18:49 GMT

Even if I've been using it?

Re: Returning a Smartwatch

XRaySpeX — Tue, 15 Nov 2022 21:21:52 GMT

Yes. That's what the cooling-off period is for, trying it out to see if it's satisfactory.

Re: Returning a Smartwatch

Chris_B — Tue, 15 Nov 2022 21:22:50 GMT

@Profile closed Yes. Providing there is no marks on it you just need to call customer services and inform them you don’t want it.

Re: Returning a Smartwatch

BlueEyes2 — Wed, 16 Nov 2022 07:45:14 GMT

When I just ordered mine couple days ago they said I had 14days cooling off period and i could return in the 14days anything after I’d have to pay fee, that was Apple Watch not sure if it be different tho

Re: Returning a Smartwatch

Jon_K — Wed, 16 Nov 2022 09:19:18 GMT

If you ordered online or over the phone you would still get a cooling off period, @BlueEyes2.

This applies to the Samsung and Apple Watches.

Jon