topic Re: Samsung galaxy watch 5 pro lte unable to add data plan in Android Devices

Samsung galaxy watch 5 pro lte unable to add data plan

Jags007 — Sat, 08 Oct 2022 21:27:42 GMT

Hello EE

I have a samsung galaxy watch 5 Pro lte which I bought from outside EE. I am unable to add data plan and getting error 212 from EE. I contacted customer service who mentioned its a known issue and EE is working with Samsung to fix it.

Is any one else having same issue ? I switched from three just because I can add a data plan on my watch which three don't offer

Re: Samsung galaxy watch 5 pro lte unable to add data plan

Leanne_T — Sun, 09 Oct 2022 08:06:31 GMT

Hi @Jags007

Thanks for coming here.

I would suggest getting back in touch with our Tech Gurus on 150 they can check your account and the support ticket and give you an update.

Thanks.

Leanne.

Re: Samsung galaxy watch 5 pro lte unable to add data plan

DenyH — Fri, 14 Oct 2022 12:23:34 GMT

I have the same problem with my galaxy watch 5. Was told they are hoping it will be fixed by end of the month

Re: Samsung galaxy watch 5 pro lte unable to add data plan

Jags007 — Fri, 14 Oct 2022 14:05:37 GMT

Yes I spoke to customer service who provided me with incident INCxxxxxxxxxxxx which is about the issue...

fingers crossed

[Mod edit: Please do not post private information on the public board. Thanks!]

Re: Samsung galaxy watch 5 pro lte unable to add data plan

Jags007 — Fri, 21 Oct 2022 12:25:01 GMT

I received a new Galaxy Wearable update this morning and the issue is now resolved. I can add an eSim from EE to my watch without any issues.

Thank you, EE

Re: Samsung galaxy watch 5 pro lte unable to add data plan

Jags007 — Fri, 21 Oct 2022 12:26:35 GMT

Hi DenyH

My issue got resolved this morning, see the latest post on this thread. If you still face issues, Contact EE.

Jags007

Re: Samsung galaxy watch 5 pro lte unable to add data plan

DenyH — Fri, 21 Oct 2022 12:35:16 GMT

Thanks. I am just doing it 🙂