topic Re: Free oppo pad air in Android Devices

Free oppo pad air

cliveanstey — Sun, 25 Sep 2022 19:24:27 GMT

I upgraded my contract and went for the oppo reno 8 Pro with a free oppo pad air. I have received the phone but no tablet and can't find any information on it

Re: Free oppo pad air

XRaySpeX — Sun, 25 Sep 2022 19:39:40 GMT

You need to claim for it. On the page you ordered it from there was a "Find out more":

Participants must purchase an OPPO Reno8 Pro 5G during the Purchase Period, between 1/9/2022 and 29/9/2022. Then, visit www.OPPOClaim.co.uk and complete the online claim form. Purchase and a valid email address are necessary. Claim validation will take up to 28 days.

Re: Free oppo pad air

Niko5 — Sat, 01 Oct 2022 15:04:28 GMT

when I went to claim for the pad it states until the 28th September whereas the EE website states 29th September. I have submitted my claim on OPPO website but the whole reason I got this phone was because it came with the pad. Did anyone else have the same issues? I actually purchased this on the 29th September. Thanks

Re: Free oppo pad air

Christopher_G — Sun, 02 Oct 2022 07:30:49 GMT

Hi @Niko5

Welcome to the community.

I'm sorry but the offer for a free Oppo Pad Air with the Oppo Reno8 Pro handset was between 01 September - 28 September. Can you show me where it says 29 September?

If you took your contract out over the phone or through the website, you have 14 days to return the phone if you no longer want the contract.

Chris

Re: Free oppo pad air

Niko5 — Sun, 02 Oct 2022 08:27:49 GMT

Hi Chris

I didn't take a snapshot or a photo of it, but it definitely said the 29th September. The only shapshot I have is if I type it into Google it comes up with the date ranges mentioned above by another user. I don't know if you can see it clearly but is says under the EE shop ends 29th September and it most certainly said it when I took the order out. I have my proof of purchase for the 29th September too as a backup.

I don't want to return this phone, it's actually a really nice phone and I like it.

Thanks

Re: Free oppo pad air

Christopher_G — Sun, 02 Oct 2022 08:34:32 GMT

Thanks for sending that screenshot, @Niko5.
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

Re: Free oppo pad air

XRaySpeX — Sun, 02 Oct 2022 12:49:50 GMT

@Christopher_G : It was there in the EE Shop for this particular model on Sun 25 Sept when I posted my reply which shows the offer ending on 29 Sept but, of course, it has gone now.

Re: Free oppo pad air

Christopher_G — Sun, 02 Oct 2022 12:54:30 GMT

Thanks @XRaySpeX. 🙂

We're looking into it.

Chris

Re: Free oppo pad air

JFleety — Mon, 03 Oct 2022 22:49:10 GMT

Hi if oppo take longer than 14 days and decline my application can I return the phone as the pad was the main reason I choose the deal. Thanks

Re: Free oppo pad air

XRaySpeX — Mon, 03 Oct 2022 23:17:22 GMT

@JFleety : The gift will not be dispatched within the 14-day statutory cooling-off period for the phone in case you back out of the phone during that period.

Re: Free oppo pad air

Christopher_G — Tue, 04 Oct 2022 08:07:38 GMT

Hi @JFleety

I've had confirmation that Oppo will be honouring orders that were made on 29/09/22 too. They have a list of customers who ordered. Just claim as normal on the Oppo claims website.

Chris

Re: Free oppo pad air

Safehands — Wed, 05 Oct 2022 17:01:36 GMT

What is the spec of the free oppo air pad?

Re: Free oppo pad air

Christopher_G — Thu, 06 Oct 2022 07:14:57 GMT

Hi @Safehands

It's the OPPO Pad Air 64GB (Black).

Chris

Re: Free oppo pad air

sol90m — Tue, 11 Oct 2022 09:18:24 GMT

It's a total con, I applied for mine but never heard back.

Just a trick to get you to upgrade.

Re: Free oppo pad air

James_B — Tue, 11 Oct 2022 09:29:29 GMT

Hi @sol90m,

Welcome to the EE Community. 🙂

When did you submit your claim? The validation process can take up to 21 days.

James

Re: Free oppo pad air

joshevans92 — Tue, 11 Oct 2022 16:01:22 GMT

I put in my claim on 15th September, but still no response from Oppo to say whether or not I will be sent the tablet. Sent emails to get an update with no response. 🙁

Re: Free oppo pad air

Christopher_G — Tue, 11 Oct 2022 17:05:15 GMT

Hi @joshevans92

If you hit the 'FAQ' tab at the bottom of the Oppo claims portal page, there's a number you could try calling them on.

Chris