topic Re: Unlocking phone in Android Devices

Unlocking phone

cheekyjester — Mon, 26 Sep 2022 15:21:17 GMT

I have a samsung phone and I'm trying to unlock it, when I input the imei numbers it gets a tick followed by the message saying there is a fault at EE's end, it's been doing it for a few days since trying.

Is there another way to get this done?

Re: Unlocking phone

Chris_B — Mon, 26 Sep 2022 16:17:12 GMT

@cheekyjester you need to call customer services if your experiencing issues with the online request form.

Re: Unlocking phone

Leanne_T — Mon, 26 Sep 2022 16:47:44 GMT

Hi @cheekyjester

Thanks for coming here.

Have you tried another network SIM card to see if the phone is locked to EE?

If so, please call us on 150 or 0800 079 8586 and the team will be happy to help.

Leanne.