topic Re: Not Registered On Network in Android Devices

Not Registered On Network

bobbyowens — Sat, 17 Sep 2022 17:37:41 GMT

I've been on ee with the same sim for years. This morning it was working fine but suddenly I lost signal.

If I try calling it say "Not Registered On Network". Any data requests say I am offline. This is happening in more than one location and I have several bars of signal showing. I've rebooted the phone several times and also removed the SIM and put it back in.

Anyone know what could be cause this? Also, is there any online chat I can have with ee as I don't have a landline and so am unable to phone.

Re: Not Registered On Network

XRaySpeX — Sat, 17 Sep 2022 17:42:38 GMT

Are you on contract or PAYG?

Re: Not Registered On Network

bobbyowens — Sat, 17 Sep 2022 17:45:36 GMT

I'm on contract.

Re: Not Registered On Network

bristolian — Sat, 17 Sep 2022 17:57:20 GMT

Do other EE users in these same locations have any issues?

That will help identify if this is a network issue, or something account-specific.

You can use live-chat to an EE C/S agent when logged into your myEE online account.

Re: Not Registered On Network

bobbyowens — Sat, 17 Sep 2022 17:59:54 GMT

A friend of mine is on the ee network and her phone was fine. She tried calling me but it said I was not available. Checking network status in my area is showing fine. I have travelled around 30 miles today and it hasn't been working anywhere since around 10:30 this morning.

It's as if my SIM has been booted off. 😞

Re: Not Registered On Network

bristolian — Sat, 17 Sep 2022 18:06:36 GMT

I would recommend restarting your phone as a precaution.

If that still fails to resolve, then you should contact EE C/S to have your specific account checked.

Re: Not Registered On Network

bobbyowens — Sat, 17 Sep 2022 18:17:25 GMT

I have already rebooted the phone several times and also removed the SIM and put it back in.

Is there a way I can contact ee c/s without my mobile as I am unable to make phone calls, live alone and don't have a land line. I was hoping for an online chat service but I couldn't find one.

Re: Not Registered On Network

XRaySpeX — Sat, 17 Sep 2022 18:25:48 GMT

Just click "Contact EE" at the top of any Community page and follow through for what you want until you see "Start conversation" to Live Chat during UK business hours.

Re: Not Registered On Network

bobbyowens — Sat, 17 Sep 2022 20:44:08 GMT

Thx for that. I've just spent 2 hours on a chat with 3 different departments (they're open 08:00-22:30). Finally got it sorted. My phone (well, IMEI) was reported stolen yesterday and black listed. It definitely wasn't stolen. My phone is dual SIM and I tried the other slot and it worked fine.

They've now unblocked it and all is good. Hopefully this info my help someone else who gets the same issue.

Re: Not Registered On Network

XRaySpeX — Sat, 17 Sep 2022 22:19:50 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Not Registered On Network

PD120 — Sat, 12 Nov 2022 08:59:50 GMT

Same problem. Did you get it fixed?

Re: Not Registered On Network

PD120 — Sat, 12 Nov 2022 09:02:49 GMT

Similar problem, but different in that the phone will occasionally connect. I've got signal bars, coverage is ok apparently, can't make calls or use internet. Bracing myself for a long wait to contact customer services on a land line, let's see!

Re: Not Registered On Network

PD120 — Sat, 12 Nov 2022 09:07:15 GMT

Helpful, but search for live chat brings up a page which immediately disappears.. weird. Land line it is.

Re: Not Registered On Network

bobbyowens — Sat, 12 Nov 2022 11:29:57 GMT

Turns out my sim number had been reported stolen and ee are unable.to unblock because although I bought it from new, the seller is responsible. Ended up.getting a partial refund on the phone and am using the other sim slot.