topic Re: Camera not working Samsung Galaxy S22 in Android Devices

Camera not working Samsung Galaxy S22

Jodieamber — Fri, 16 Sep 2022 09:19:37 GMT

Hi,

The camera on my new Samsung Galaxy S22 has all of a sudden stopped working. When I load the app it loads a black screen only and finally comes up with an error message saying "camera has stopped working" giving me the option to "wait, close or report problem".

It has now been 24 hours. Please help.

Re: Camera not working Samsung Galaxy S22

James_B — Fri, 16 Sep 2022 11:27:14 GMT

Hi @Jodieamber,

Welcome to the EE Community.

Have you made sure the lens is clean and free from debris?

Have you restarted your phone since your saw the error message?

James

Re: Camera not working Samsung Galaxy S22

Jodieamber — Fri, 16 Sep 2022 11:31:06 GMT

Hi, thanks for your reply.

Yes all clean and free of debris. I've restarted phone several times now, cleared the camera cache and data in the settings. Tried both front and rear cameras and nothing seems to help.

Re: Camera not working Samsung Galaxy S22

James_B — Fri, 16 Sep 2022 11:37:17 GMT

Hi @Jodieamber,

As a next step, I'd recommend backing up your phone and trying a factory reset.

James

Re: Camera not working Samsung Galaxy S22

Jodieamber — Fri, 16 Sep 2022 11:41:38 GMT

OK, I will give that a go now.

Re: Camera not working Samsung Galaxy S22

Northerner — Fri, 16 Sep 2022 11:54:14 GMT

Hi @Jodieamber

Can you download one of the free camera apps on the play store to establish if they work?

Thanks

Re: Camera not working Samsung Galaxy S22

Jodieamber — Fri, 16 Sep 2022 12:08:16 GMT

Hi, backed up data, completed a factory reset. Just set phone back up and camera still now working.

Re: Camera not working Samsung Galaxy S22

Jodieamber — Fri, 16 Sep 2022 12:09:39 GMT

Yes I tried that yesterday. Downloaded "open camera" and the same black screen appears again when I open the app.

Re: Camera not working Samsung Galaxy S22

Jodieamber — Fri, 16 Sep 2022 12:13:01 GMT

screenshot of what I see when camera app is opened

Re: Camera not working Samsung Galaxy S22

James_B — Fri, 16 Sep 2022 12:22:59 GMT

Thanks for trying @Jodieamber

Please get in touch with Customer Care so our Technical Support Team can help.

James

Re: Camera not working Samsung Galaxy S22

Jodieamber — Fri, 16 Sep 2022 12:24:02 GMT

OK thank you

Re: Camera not working Samsung Galaxy S22

James_B — Fri, 16 Sep 2022 12:28:38 GMT

No problem @Jodieamber

Please let us know how you get on.

James

Re: Camera not working Samsung Galaxy S22

Jodieamber — Fri, 16 Sep 2022 14:56:27 GMT

It's having to be sent off for repair. Thank you for your help though.

Re: Camera not working Samsung Galaxy S22

James_B — Fri, 16 Sep 2022 14:58:59 GMT

No problem @Jodieamber

I hope your phone is back with you soon.

James

Re: Camera not working Samsung Galaxy S22

Foogle126 — Sun, 18 Sep 2022 03:01:30 GMT

It's a software problem u need to get someone to take a look at your mother board and remove any unintentionally installed systems, viruses ect I'd book it in for a health care check with ee get them to remove any corrupt systems and install new ones in place and I'd also advise you to use your phones built-in anti virus protection for Internet browsing external apps, sites ect