topic Re: Invoice for phone purchase with EE in Android Devices

Invoice for phone purchase with EE

Smithmartyn — Wed, 14 Sep 2022 15:01:58 GMT

I need the invoice so I can unlock my phone. Was sold locked even though EE said it was unlocked. I had to send it to unlock with authorised company indicated by Sony and now they want to charge me and are holding my phone unless I pay £30

Re: Invoice for phone purchase with EE

XRaySpeX — Wed, 14 Sep 2022 15:37:58 GMT

You don't need an invoice to unlock a device.

You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad. Why send it off to somewhere else?

Re: Invoice for phone purchase with EE

Smithmartyn — Wed, 14 Sep 2022 16:15:59 GMT

I’ve done all that. The phone is hard locked, a procedure has to be done.

so now Sony is asking for proof of purchase.

Re: Invoice for phone purchase with EE

James_B — Wed, 14 Sep 2022 17:45:05 GMT

Hi @Smithmartyn,

Our Customer Care Team will be happy to send you a proof of purchase if you get in touch.

James