topic Re: 4G Signal but no Internet/DNS_PROBE_FINISHED_BAD_CONFIG in Android Devices

4G Signal but no Internet/DNS_PROBE_FINISHED_BAD_CONFIG

MROB1974 — Mon, 22 Aug 2022 11:00:31 GMT

Hi there

I have an Android head unit for my car which has 4G internet. Ive put a 4G data only card in and it registers and picks up a strong 4G signal, but when I try and use any apps or Chrome i cant connect to the internet. Via Chrome I get the following error - DNS_PROBE_FINISHED_BAD_CONFIG. No stand along apps such as Google Maps work

I know the SIM works as i use it with a Mifi dongle. Ive updated the APN settings as per the below.

Name: EE internet
APN: everywhere
Proxy: Not Required
Port: Not Required
Username: eesecure
Password: secure
Server: Not Required
MMSC: http://mms/

MMS proxy: 149.254.201.135
MMS port: 8080
MCC: 234
MNC: 30
Authentication type: Not Required or just use the default value shown.

Ive checked all the other settings, turned airplane mode on/off, data on/off, reset network settings etc

Here are the band tables for the Android unit

GSM: 850 / 900 / 1800
EVDO: BC0
WCDMA: B1, B5, B8
TD-SCDMA: B34, B39
FDD-LTE: B1, B3, B5, B7, B8
TDD-LTE: B38, B39, B40, B41

Any help much appreciated.

[Mod edit: Image rejected due to it containing private information.]

Re: 4G Signal but no Internet/DNS_PROBE_FINISHED_BAD_CONFIG

Christopher_G — Mon, 22 Aug 2022 12:24:16 GMT

Hi @MROB1974

Does the SIM card connect to the internet when you put it in a different device?

Chris

Re: 4G Signal but no Internet/DNS_PROBE_FINISHED_BAD_CONFIG

MROB1974 — Mon, 22 Aug 2022 14:41:50 GMT

Yes. I was recently using it with a Mifi device

Re: 4G Signal but no Internet/DNS_PROBE_FINISHED_BAD_CONFIG

Christopher_G — Mon, 22 Aug 2022 15:30:42 GMT

OK thanks for confirming, @MROB1974.

Do you have an active data allowance?

Chris

Re: 4G Signal but no Internet/DNS_PROBE_FINISHED_BAD_CONFIG

MROB1974 — Mon, 22 Aug 2022 16:30:12 GMT

Yes. Loads of data on my sim

Re: 4G Signal but no Internet/DNS_PROBE_FINISHED_BAD_CONFIG

Christopher_G — Mon, 22 Aug 2022 17:33:31 GMT

OK, thanks @MROB1974.

It might be worth speaking to our technical support team so that they can look into this for you.

Chris

Re: 4G Signal but no Internet/DNS_PROBE_FINISHED_BAD_CONFIG

MROB1974 — Thu, 25 Aug 2022 07:46:05 GMT

I have. No real help. They blamed the hardware, but the strange thing is the unit IS attached to a strong 4G EE Network and data is being consumed. Its just the apps that aren't loading

I checked the data tracker in the Network settings and the unit is taking in data from the Network, for example date/time is being set automatically. Only a small amount of data is being used in the background, but still its data and proves there is a handshake of sorts between the device and the EE Network.

Re: 4G Signal but no Internet/DNS_PROBE_FINISHED_BAD_CONFIG

Christopher_G — Thu, 25 Aug 2022 10:25:20 GMT

It's a strange one, because the SIM is definitely able to connect to the network, @MROB1974.

Have you spoken to your car/head unit manufacturer? They may have come across something like this before.

Chris

Re: 4G Signal but no Internet/DNS_PROBE_FINISHED_BAD_CONFIG

MROB1974 — Sat, 27 Aug 2022 11:01:50 GMT

So i bought a Vodafone Date SIM and plugged it in. No issues at all. All the Apps work on the device with no drama. So the problem is with EE in my opinion. Why would a Vodafone SIM work but not an EE one?

Re: 4G Signal but no Internet/DNS_PROBE_FINISHED_BAD_CONFIG

Chris_B — Sat, 27 Aug 2022 11:06:10 GMT

@MROB1974 If that EE sim works when in a different device then there is nothing wrong with the sim it’s the head unit that needs to be configured correctly.
What head unit is it ? Model Number? Make ?

Re: 4G Signal but no Internet/DNS_PROBE_FINISHED_BAD_CONFIG

MROB1974 — Mon, 29 Aug 2022 09:14:07 GMT

Strange that the Vodafone SIM worked immediately without any config. I updated the APN settings on the EE SIM as per customer support but still no joy.

Its an Avin head unit, like this. Running Android 11 with 6GB RAM and a Qualcomm Snapdragon processor

https://avinusa.com/12-30-multimedia-navigation-system-for-bmw-x3-x4-series-f25-f26-2011-2016-cic-nbt.html

Its effectively an Android generic tablet stuffed into an aftermarket car head unit

Re: 4G Signal but no Internet/DNS_PROBE_FINISHED_BAD_CONFIG

JamesRayner78 — Fri, 15 Sep 2023 04:12:56 GMT

Hi I have pretty much exactly the same issue.

The only difference is it’s on Three not EE

I went into a Three shop saying it seems like DNS and they thought it was the phone and fobbed me off even though I was showing how it wasn’t working in person

I’ve rang Three support and they say all setting are perfectly correct and then pass to me second line and the call goes dead about 10 minutes later

Please can you let me know any solution you may have had and I would be extremely grateful as it’s beyond frustrating - I explain to Three it’s a DNS issue and they must think I’m talking jibberish…

If not, my plan is to wait until my 24 month contract expires then buy the same contract again on a new separate SIM and then transfer my current number to it, but that’s in about 8 months…

I hope this helps or if you can help me, please?