topic Mobile app has stopped working, and no longer compatible with my device????? in Android Devices

Mobile app has stopped working, and no longer compatible with my device?????

Gray15 — Fri, 12 Aug 2022 08:29:17 GMT

What is going on?? There seems to have been a recent update??

Re: Mobile app has stopped working, and no longer compatible with my device?????

Northerner — Fri, 12 Aug 2022 09:20:57 GMT

Hi @Gray15

What device do you have? (Make and model).

Thanks

Re: Mobile app has stopped working, and no longer compatible with my device?????

Gray15 — Fri, 12 Aug 2022 09:28:51 GMT

Hi Northerner, Lenovo TB-X505F, Android 10

Re: Mobile app has stopped working, and no longer compatible with my device?????

Schockwave — Fri, 12 Aug 2022 11:40:07 GMT

@Gray15 , have you made sure that your devices are all up to date? May want to check on devices website, not sure why they would not work, what update are writing about, is it the devices updates?

Re: Mobile app has stopped working, and no longer compatible with my device?????

Gray15 — Fri, 12 Aug 2022 13:53:28 GMT

Shockwave. Thanks for your suggestion, everything up to date. Recent update by ee

Re: Mobile app has stopped working, and no longer compatible with my device?????

Schockwave — Fri, 12 Aug 2022 14:09:52 GMT

@Gray15 , have you rebooted your devices? You may need to go into settings and do a network reset and see if that solves it.

Re: Mobile app has stopped working, and no longer compatible with my device?????

Gray15 — Fri, 12 Aug 2022 14:34:32 GMT

Shockwave, Problem started when I went into app as normal, but was asking me to input a contact number, I entered my number, to which it replied 'That number is already registered to an account'.

I checked for updates and rebooted, still the same results.

I deleted app with the intention of reloading it, but when I went to download the app, it stated, this app is incompatible with your device😭😭 and will not even let me download it.

Re: Mobile app has stopped working, and no longer compatible with my device?????

Schockwave — Fri, 12 Aug 2022 16:25:03 GMT

@Gray15 , are you able to view your account online?

Re: Mobile app has stopped working, and no longer compatible with my device?????

Gray15 — Fri, 12 Aug 2022 17:03:23 GMT

Shockwave. Yes I can still access on line, thank god.

Re: Mobile app has stopped working, and no longer compatible with my device?????

Gray15 — Sat, 13 Aug 2022 08:48:59 GMT

Many thanks for all help and suggestions. Looks like I will have to get used to live without the app. Hopefully EE with come though and launch a new app that I can use. Over to you EE.........