topic Re: Online chat function in Android Devices

Online chat function

EE24 — Fri, 05 Aug 2022 08:30:35 GMT

Start Conversation isn't showing and I want to report my phone lost as at 4 August 2022 about 22:00pm!

Leanne_T — Fri, 05 Aug 2022 09:00:36 GMT

Hi there @EE24

Thanks for coming here.

To report the phone as lost, you would need to call us on +44 7953966250.

Our Mobile Care team will block the phone and SIM card and they can also send you a replacement SIM with the same number.

Leanne 🙂

EE24 — Fri, 05 Aug 2022 09:11:14 GMT

Thank you Leanne but I don't have access to another phone at the moment so please can you report so there is a block my phone, please, thank you.

Leanne_T — Fri, 05 Aug 2022 09:21:36 GMT

Sorry we have no account access on the community to block the phone.

Leanne.

Schockwave — Fri, 05 Aug 2022 10:34:22 GMT

@EE24 , if you have something like Skype, there is a free number you can ring, by clicking on the contact EE at the top of this page.

EE24 — Fri, 05 Aug 2022 22:14:21 GMT

Thanks Schockwave for that suggestion 👍

Schockwave — Sat, 06 Aug 2022 08:45:40 GMT

@EE24 , you are welcome, glad I was able to help, thank you for coming back.