topic Re: Smart watch sim in Android Devices

Smart watch sim

Sihall87 — Fri, 22 Jul 2022 12:19:58 GMT

Hey I recently got my new Samsung watch. I was also sent a sim ages ago.. do I have to put the sim into the watch if so where?.

Re: Smart watch sim

Chris_B — Fri, 22 Jul 2022 12:39:47 GMT

@Sihall87 you need to open the wear app on your phone and set your tariff up from there. The watch has an eSIM in it which means electronic Sim card not a physical Sim card so you don’t need to try and put a Sim in it

Re: Smart watch sim

Sihall87 — Fri, 22 Jul 2022 13:35:29 GMT

@Chris_B thanks for reply. Do you mean the samsung wearable app? If so where abouts i cant seem to find any settings ...

Re: Smart watch sim

Leanne_T — Fri, 22 Jul 2022 13:59:48 GMT

Hi @Sihall87

Thanks for coming here 🙂

Please see our How do I set up my Samsung Galaxy Watch 4G on EE, article for steps on setting up your watch 🙂

Leanne.

Re: Smart watch sim

Sihall87 — Fri, 22 Jul 2022 21:45:30 GMT

Hi Leanne.

It's asking for a activation code or QR code which isn't on the sim that was provided?

Re: Smart watch sim

Leanne_T — Sat, 23 Jul 2022 06:21:38 GMT

Hi @Sihall87

This should not be needed, which Samsung Watch do you have, and where was this purchased?

Do you have a pay monthly account with us and using a Samsung phone?

Leanne.

Re: Smart watch sim

Sihall87 — Sat, 23 Jul 2022 08:28:02 GMT

Yes I have the Samsung Z fold and its the Samsung galaxy 4 watch.

I have month pay and go accounts yes

Re: Smart watch sim

Leanne_T — Sat, 23 Jul 2022 08:43:17 GMT

Hi @Sihall87

Sorry just to confirm, do you have a monthly contract plan with us not a pay as you go that you add credit?

Have you followed the below steps, if you purchased the watch from a third party?

Turn your phone on and download the Samsung Wearable app

Turn on your watch and open the Samsung Wearable app, the app will prompt you to turn on your Bluetooth - you'll then get a notification on your watch and your device with a pairing code

Follow the steps to pair your device and watch then set up your mobile network on the Samsung Wear app to complete set up

During the pairing don't take either device out of proximity of each other or turn off the watch or phone during the set up

After your eSIM is set up you'll be prompted to restart your watch

Leanne.

Re: Smart watch sim

Sihall87 — Sat, 23 Jul 2022 09:28:05 GMT

Yes I can confirm I have a pay monthly contract with EE.

Yes the watch pairs with my phone correct but can I not use the watch for calls when I'm away from my phone?

Re: Smart watch sim

Chris_B — Sat, 23 Jul 2022 09:40:17 GMT

@Sihall87 Within the war app you need to activate the tariff for the watch. This will actually the eSIm within the Watch.

Re: Smart watch sim

Sihall87 — Sat, 23 Jul 2022 09:42:37 GMT

I can't seem to find that option with needing a QR code

Re: Smart watch sim

Leanne_T — Sat, 23 Jul 2022 10:47:49 GMT

Hi @Sihall87

Can you try the below and see if this activates the data plan for you?

Open the Galaxy Wearable app on your Samsung phone

Select Mobile network

Select Next

Select the EE Smart Watch plan and agree to the Terms and conditions

Follow the instructions on your phone to complete the set up, your phone will notify you when your mobile connection is setup

Please allow up to 4 hours for your data plan to activate and show on your device.

Leanne.

Re: Smart watch sim

Sihall87 — Sat, 23 Jul 2022 15:10:39 GMT

Where do I find that? This is what comes up when I go into wearable

Re: Smart watch sim

Leanne_T — Sat, 23 Jul 2022 15:28:19 GMT

Thanks @Sihall87

Where did you purchase the watch?

Did you get an option during set up to set up a mobile data plan?

Leanne.

Re: Smart watch sim

Sihall87 — Sat, 23 Jul 2022 17:13:15 GMT

It was a promotion with my new ee contract

Re: Smart watch sim

Leanne_T — Sun, 24 Jul 2022 05:55:30 GMT

Hi @Sihall87

Did you claim for the watch on the Samsung website or do you pay monthly for the watch?

Leanne.

Re: Smart watch sim

Sihall87 — Sun, 24 Jul 2022 09:28:00 GMT

Samsung website

Re: Smart watch sim

Leanne_T — Sun, 24 Jul 2022 10:16:28 GMT

Thanks @Sihall87

The Samsung Watch you claimed on the Samsung website is the Bluetooth model this won't connect to cellular, this is why the add data plan is not showing.

Leanne.

Re: Smart watch sim

Sihall87 — Sun, 24 Jul 2022 10:42:01 GMT

So does this not have the facility to do this?. If so why did EE supply a additional sim when doing my upgrade stating this is for the watch

Re: Smart watch sim

Leanne_T — Sun, 24 Jul 2022 10:51:12 GMT

Hi @Sihall87

To check why a SIM was sent when you upgraded, please give us a call on 150 and the team can certainly look into this for you.

Leanne.