topic Re: off brand tablet data does not work in Android Devices

off brand tablet data does not work

madox0177 — Thu, 14 Jul 2022 15:31:19 GMT

I needed a rugged tablet for work so brought the OUKITEL RT10 from amazon and got myself a EE sim for it. calls and txt works fine but the data just wont work.

i have been through all the settings, i referred to some of the threads on hear and found issues regarding sim cards starting with 36 not working in off brand devices, is this the reason or is there something I'm missing

Re: off brand tablet data does not work

Leanne_T — Thu, 14 Jul 2022 16:06:32 GMT

Hi @madox0177

Thanks for coming here.

Can you visit add-on.ee.co.uk, do you have data remaining?

Thanks.

Leanne.

Re: off brand tablet data does not work

Chris_B — Thu, 14 Jul 2022 18:16:00 GMT

@madox0177 Have you put the EE APN settings on the device?

Re: off brand tablet data does not work

madox0177 — Thu, 14 Jul 2022 19:01:18 GMT

I have been through all the APN settings and still no joy

Re: off brand tablet data does not work

Chris_B — Thu, 14 Jul 2022 19:22:25 GMT

@madox0177 Can you text AL to 150 from the device? What does it report back ?

Re: off brand tablet data does not work

madox0177 — Thu, 14 Jul 2022 19:49:52 GMT

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges). Your current allowance is: Unlimited UK minutes and Unlimited UK texts. You have 200.0GB remaining of your 200.0GB data allowance. This will reset 07 Aug 2022.

Re: off brand tablet data does not work

Leanne_T — Fri, 15 Jul 2022 07:11:16 GMT

Morning @madox0177

Thanks for coming back to us.

What happens when you try and access the internet browser on the tablet?

Can you log into your My EE app, select Menu > Settings > Use Mobile Data, is this turned on?

Leanne 🙂

Re: off brand tablet data does not work

madox0177 — Fri, 15 Jul 2022 08:56:18 GMT

looks like i am going to have to cancel the contract as the sim and data plan is not fit for purpose.

when i spoke to the call center they said i should have used an EE device....

when i put my o2 sim in the device it automatically adjusts the settings and works fine, EE has attempted to restrict my choice as a consumer by saying i should only use one of there devices.

As this was for a R and D contract i have for a multi national business EE have just lost hundred's of potential contracts for the future.

As a business customer i am discussed at the contempt EE shows in there attitude and will not be using them again, consider my contract canceled

Re: off brand tablet data does not work

Leanne_T — Fri, 15 Jul 2022 09:06:34 GMT

Hi @madox0177

I am sorry to hear this.

The SIM card should work in any unlocked or EE device.

Could you let me know what happens when you try and access the internet browser on the tablet?

Also, can you log into your My EE app, select Menu > Settings > Use Mobile Data, is this turned on?

Leanne.

Re: off brand tablet data does not work

madox0177 — Fri, 15 Jul 2022 09:22:37 GMT

This issue is at a close for me, i am an electrical consultant and i have a high degree of technical knowledge. and if i cant get it to work then there is no way it is within reasonable bounds of expectation for a consumer to sort out these issues.

i contracted to a data plan and the data connection does not work. i have not looked in to the legal regulations regarding this as yet but i will be looking further into my consumer rights as a business if this is not canceled as requested

i have emailed the you to (channel.returns@ee.co.uk) and requested cancellation of the contract. it does however seem that EE is deliberately making it difficult to cancel a contract requesting forms to be completed. i have already lost 2 days to this and am not willing to loose any more of my time or money on an issue that should not even exist.

Re: off brand tablet data does not work

Leanne_T — Fri, 15 Jul 2022 09:36:30 GMT

Hi @madox0177

Sorry I could not help you get this resolved and you wish to cancel the contract.

We have no account access on the community, if you have contacted our channel returns team they will be in touch.

You can find ways to cancel in our Returning a phone or device within 14 days, Help page.

Leanne.

Re: off brand tablet data does not work

EssexBoyEE — Fri, 15 Jul 2022 12:02:45 GMT

Exactly what Settings did you use for the APN, list them all in detail as they are set in your Device.

Also should the Model Number be OUKITEL RT1 over your typed RT10, if so there is no Technical reason why the RT1 should not work with Data on the EE Network.

Re: off brand tablet data does not work

mikekolling — Tue, 13 Jun 2023 09:47:41 GMT

i had same issue, follwed these instructions and set up an extra APN and it worked for me!

https://community.ee.co.uk/t5/Mobile-Data/EE-APN-Settings-Where-to-find-them/m-p/1145404

Re: off brand tablet data does not work

Leanne_T — Tue, 13 Jun 2023 09:57:12 GMT

Thanks for helping @mikekolling

This is very useful for other users on the community.

Leanne 🙂