topic Re: Replacement Watch in Android Devices

Replacement Watch

MB20222 — Tue, 12 Jul 2022 18:46:41 GMT

Hi,

I have recently returned from my honeymoon in Turkey where I believe my Samsung Watch 4 was stolen. I have spoken to one of the advisors who has blacklisted the device but I was wondering what my options were in regards to getting a replacement watch since I am still paying for the airtime.

Can I just buy a watch and bring it in store and have them link up the airtime to that new watch since there is no option to buy a watch on the EE website.

Re: Replacement Watch

Chris_B — Tue, 12 Jul 2022 19:51:33 GMT

@MB20222 Yes you can purchase a watch elsewhere and use that with your current Watch tariff. You will have to call customer services to get this set up because of the lost number watch.

Re: Replacement Watch

Christopher_G — Wed, 13 Jul 2022 07:37:54 GMT

Congratulations, @MB20222! I'm sorry to hear about your watch, I hope you enjoyed your honeymoon despite this.

As @Chris_B said, we'll be able to link a new watch to your existing watch plan.

Chris