topic Re: Cannot set up A22 5g "This device belongs to your organisation" in Android Devices

Cannot set up A22 5g "This device belongs to your organisation"

suze2468 — Thu, 07 Jul 2022 13:55:47 GMT

I recently got a Samsung Galaxy A22 5g as an upgrade and when trying to set up my phone it checks for updates then "This device belongs to your organisation" appears on the screen. I can't navigate back and if I click next I'm asked for log in details for said organisation. It's as if they've sent me a phone already set up for a workplace. Anyway I can't continue set up. Spent ages onto support last night who suggested leaving the organisation in settings but I cant get passed that screen to continue set up never mind get into settings, they then suggested I take it into a shop so they can see it which is understandable but just wondered if anyone else has had this issue and how quickly it was resolved. Or if there is anything I can do now to get my phone up and running.

Re: Cannot set up A22 5g "This device belongs to your organisation"

Leanne_T — Thu, 07 Jul 2022 14:52:15 GMT

Hi @suze2468

Thanks for coming here 🙂

Is this a business upgrade?

Do you get this message as soon as you turn the phone on and follow the set up or when setting up an app?

Leanne 🙂

Re: Cannot set up A22 5g "This device belongs to your organisation"

suze2468 — Thu, 07 Jul 2022 15:12:05 GMT

Hi @Leanne_T

No it's not a business upgrade. Its just my personal contract.

I get the message just after I agree to the end user licence agreement and it searches for updates then that appears, so yes as soon as I follow the set up. The only option is to click "next" and if I do it asks me for username and password to log in to the domain.

Re: Cannot set up A22 5g "This device belongs to your organisation"

Leanne_T — Thu, 07 Jul 2022 15:18:10 GMT

Hi @suze2468

The next step should be for WiFi details, do you get any option to select your home WiFi after agreeing to the licence?

If you get passed this, do you see any option to enter your Google email account details?

Thanks.

Leanne.

Re: Cannot set up A22 5g "This device belongs to your organisation"

suze2468 — Thu, 07 Jul 2022 15:28:59 GMT

Hi @Leanne_T

Sorry yes I got the wi-fi set up which prompted the search for updates then that screen with "This device......" I can't go any further than that. I don't get an option for Google, just to enter login details for the organisation

Re: Cannot set up A22 5g "This device belongs to your organisation"

Leanne_T — Thu, 07 Jul 2022 15:34:05 GMT

Thanks very much @suze2468

That is odd, I would suggest going into the store so they can see what they can do if this is possible.

If not, please get back in touch with our customer care team on 150 for some further trouble shooting 🙂

Leanne.

Re: Cannot set up A22 5g "This device belongs to your organisation"

suze2468 — Thu, 07 Jul 2022 15:38:58 GMT

Hi @Leanne_T

Thank you. I will go into the store at the weekend. I thought I'd try here just in case it was an easy fix or someone else had the same issue.

Thanks for your help 😊

Re: Cannot set up A22 5g "This device belongs to your organisation"

Leanne_T — Thu, 07 Jul 2022 15:39:41 GMT

No problem @suze2468

I hope you get this sorted 🙂

Leanne.

Re: Cannot set up A22 5g "This device belongs to your organisation"

Chris_B — Thu, 07 Jul 2022 16:20:54 GMT

@suze2468 Was this device purchased as a good as new device? It sounds like it was already sold and the business that acquired it returned it back to EE but didn’t remove it from their business. You’ll have no chance of setting this up as it’s been locked down by that business so they can give it to one of their employees and that business keeps control of the device. The device needs to be returned back to EE as you have no chance of getting past that request.

Re: Cannot set up A22 5g "This device belongs to your organisation"

suze2468 — Thu, 07 Jul 2022 16:59:41 GMT

Hi @Chris_B

It should have been a new phone. I've just looked at it again and its vmware. This has really annoyed me. I'll arrange a return now.

Thanks for this info Chris

Re: Cannot set up A22 5g "This device belongs to your organisation"

Leanne_T — Thu, 07 Jul 2022 17:09:51 GMT

Hi @suze2468

Please give us a call on 150, and the team will help you with the return and discuss your options.

Thanks 🙂

Leanne.

Re: Cannot set up A22 5g "This device belongs to your organisation"

suze2468 — Thu, 07 Jul 2022 18:27:11 GMT

Hi @Leanne_T

I tried but I was too late so I'll try again tomorrow.

Thanks 😁

Re: Cannot set up A22 5g "This device belongs to your organisation"

Chris_B — Thu, 07 Jul 2022 20:03:04 GMT

@suze2468 Customer services close at 9pm. How was you too late it’s just turned 9pm

Re: Cannot set up A22 5g "This device belongs to your organisation"

suze2468 — Thu, 07 Jul 2022 20:27:27 GMT

@Chris_B

I was on to customer services and was to go through to returns but got a recorded message saying the office closed at 5 and the call ended. I'll try again tomorrow.

Re: Cannot set up A22 5g "This device belongs to your organisation"

Kirigaya_Kazuto — Thu, 07 Jul 2022 20:34:38 GMT

That's annoying, a business has setup the phones IMEI into their MDM, thus locking the device to them as soon as it senses internet access

If you don't connect it to wifi/data it can't speak to the server, so you can use the phone as a phone until the return pack reaches you

Re: Cannot set up A22 5g "This device belongs to your organisation"

suze2468 — Thu, 07 Jul 2022 20:44:56 GMT

@Kirigaya_Kazuto

It doesnt let me proceed set up without connecting to the internet otherwise I would have continued set up and been able to go to settings to choose the option to leave the organisation. I tried to skip it but it wouldn't allow it. I can't use the phone at all. I will call them tomorrow and hopefully get it resolved