topic Re: Zflip screen in Android Devices

Zflip screen

afd90 — Thu, 09 Jun 2022 09:29:52 GMT

I returned my zflip in store last week as the screen has been faulty and freezes on the black screen when trying to unlock it.

I have just been quoted £339 for EE to repair this - how can this not be covered by the 12 month warranty when it's faulty through no fault of my own.

I haven't damaged it at all - what is the point of the 12 month manufacturers warranty - can anyone please advise what else I can do?

Re: Zflip screen

BrendonH — Thu, 09 Jun 2022 09:49:00 GMT

What does the quote say the fault is?

You should have taken it to Samsung. Samsung products have 24 months warranty, Samsung also do a premier service for the Flip and Fold series. You can take advantage of this.

If EE repair contractor won't budge ask for the phone back without them doing any work and then send it to Samsung

Re: Zflip screen

afd90 — Thu, 09 Jun 2022 10:42:04 GMT

@BrendonH @Thanks for your reply - just a pdf quote

Display Price - OOW (unsure how out of warranty when it's within the 12 months) £282.50 + VAT

I have requested it back & will try and return to Samsung although reading online it seems that might not be straightforward!

Nearest Samsung stores are about an hour away is it going to be worthwhile actually taking it in to them? Cheers!

Re: Zflip screen

BrendonH — Thu, 09 Jun 2022 10:45:06 GMT

You can go to the Samsung website and you should be able to post it to them rather than going to store.

Re: Zflip screen

tarataylor — Sun, 04 Dec 2022 18:31:53 GMT

it doig the same thing for me

Re: Zflip screen

Christopher_G — Mon, 05 Dec 2022 07:55:13 GMT

Hi @tarataylor

What's happening with your phone?

Chris