topic Re: Google Pixel 6 Issues in Android Devices

Google Pixel 6 Issues

Tpaz67 — Thu, 26 May 2022 22:58:28 GMT

I've 'upgraded' from a Huawei P20 pro to a Google Pixel 6. After a few weeks I'm finding consistent connection issues, something I didn't experience in 2 years using the Huawei. What do you recommend? I've had the upgrade less than a month - so presumably there is an option to change it? Is this phone known to have problems?

Re: Google Pixel 6 Issues

XRaySpeX — Fri, 27 May 2022 01:24:23 GMT

You only have a statutory 14-day "change of mind" right of return when you ordered by phone or online. You have passed that.

Re: Google Pixel 6 Issues

Katie_B — Fri, 27 May 2022 08:11:55 GMT

Hello @Tpaz67.

@XRaySpeX has provided the right information regarding the 14 day cooling period.

Please could you provide further details regarding your connection issues so we can look to see if we can resolve this for you?

Speak soon,

Katie 🙂

Re: Google Pixel 6 Issues

Tpaz67 — Fri, 27 May 2022 08:23:52 GMT

Ohhh I'm at day 17 🫠

So a couple of examples - I'll be talking on the phone and suddenly the other person can't hear me properly - saying my voice is cutting out and sounding robotic. Even though I've not moved around and it was fine at the start of the call - and on my old phone I didn't have this issue in the same places. I've also found where I used to have signal using my Huawei I don't have any with a newer phone in the Google Pixel. Just doesn't seem right you know? Same network, newer phone with 5G and it's not performing very well.

Another thing I had with this phone was my storage was complaining of being too full when I transferred over - I deleted loads of pictures and emails because it kept saying it was at 90+ percent, even got a few times saying if it gets full I won't get any emails and it was at 98/99% full. I didn't really understand as I deleted gigabytes of data. Eventually I gave in to purchasing extra storage from Google - altho it felt like there was something not quite right as again I didn't have a problem with storage on my Huawei 🤷🏻‍♂️

Thanks! 🙂

Re: Google Pixel 6 Issues

Katie_B — Fri, 27 May 2022 08:36:24 GMT

Thanks for getting back to me @Tpaz.

Does your phone cutting out happen in more than one location?

Have you been able to check the Network Status Checker for any known issues?

What memory size does your new phone have compared to your old?

Katie 🙂

Re: Google Pixel 6 Issues

Tpaz67 — Fri, 27 May 2022 09:22:01 GMT

No problem 🙂

And I've noticed it both at home and at work - whereas my Huawei didn't have any issue at either location for signal strength.

The status checker says 5G is actually a lot worse than 4G or 3G.. but then I don't think it's often on 5G anyway.

Both have 8gb RAM.

Cheers!

Re: Google Pixel 6 Issues

Katie_B — Fri, 27 May 2022 10:29:21 GMT

Thanks for checking @Tpaz67.

Do you find the service is better when using 4G?

Have you enabled WiFi Calling?

Katie.

Re: Google Pixel 6 Issues

Ramone123ASH — Sun, 02 Oct 2022 12:54:28 GMT

This could of been written by me. Exact same thing happening to me. Keeps coming up with 4g and 5g but nothing loads up and also there is a ! Through the signal bar

Re: Google Pixel 6 Issues

Christopher_G — Sun, 02 Oct 2022 14:24:04 GMT

Hi@Ramone123ASH

Does this happen in more than one location? Are there any known maintenance works in your area? You can check on our network status checker.

Chris

Re: Google Pixel 6 Issues

techdogsbody — Mon, 24 Oct 2022 18:08:24 GMT

Exactly the same issues with my phone and my wife's phone, both Pixel 6 Pro, both get the !, 4G nothing loads, calls where either we can't be heard, or can't here. It's an absolute nightmare, and seems to be getting worse all the time....

Re: Google Pixel 6 Issues

Christopher_G — Tue, 25 Oct 2022 06:54:09 GMT

Hi @techdogsbody.

Welcome to the community.

Could you check your postcode on our network status checker to see if there are any maintenance works in your area?

Thanks

Chris

Re: Google Pixel 6 Issues

Nats23 — Sun, 06 Nov 2022 22:04:25 GMT

All of the above is exactly what I'm having problems with. Did you get yours sorted. I can start a phonecall fine but then it goes funny and the person on the other end can barely hear me and say I sound robotic (even a woman from EE said the same when I rang for technical help) I've had a full factory reset in the shop and it hasn't helped. Feel I'm wasting my money with this phone.

Also agree about the Google storage. I got rid of 2 thousand photos yet I have less storage than I did when I had my Samsung phone.

Re: Google Pixel 6 Issues

Leanne_T — Mon, 07 Nov 2022 07:59:54 GMT

Hi @Nats23

Thanks for coming here.

If the factory reset has not resolved this for you, please get back in touch with our Tech Gurus again on 150 or 0800 079 8586 from another phone, and the team will get this looked into further for you.

Leanne 🙂

Re: Google Pixel 6 Issues

LJM123 — Sat, 26 Nov 2022 15:55:06 GMT

I have exactly the same problem. Use my Huawei old phone for business & works fine. I have spoken to 5 different people in tech team & swap sim. Search on line there, there apparently majority of users have same issue. Absolutely appalled with EE how they have been dealing with this. Still ongoing and they just don't care! 😡 If you are looking to upgrade to this phone please don't bother.

Re: Google Pixel 6 Issues

Christopher_G — Sun, 27 Nov 2022 08:23:43 GMT

Hi @LJM123

I'm sorry to hear that. Have you tried backing everything up and restoring to factory settings?

Chris