topic Re: New Samsung S22 Phone in Android Devices

New Samsung S22 Phone

Lord_B — Wed, 25 May 2022 14:09:09 GMT

I recently purchased the above phone and couldn't get the sim swap to work when I rang they said it didn't matter as it was already registered, great I thought, but I have to keep registering my phone to my mobile network as it keeps saying can't register and when I check About Phone on setting my Mobile number is all zeros. any idea what is going on anyone?

Re: New Samsung S22 Phone

Katie_B — Wed, 25 May 2022 16:13:53 GMT

Hi @Lord_B.

Welcome to the EE Community.

Have you recently completed a number port?

Katie 🙂

Re: New Samsung S22 Phone

Lord_B — Wed, 25 May 2022 16:52:49 GMT

I upgraded my phone and got a new sim

Re: New Samsung S22 Phone

Katie_B — Wed, 25 May 2022 16:59:25 GMT

Thanks for confirming @Lord_B.

When did you last speak with our customer care team?

Katie.

Re: New Samsung S22 Phone

Lord_B — Thu, 26 May 2022 07:56:51 GMT

I spoke to them on the 23rd of this Month Katie_B

Lord_B

Re: New Samsung S22 Phone

Christopher_G — Thu, 26 May 2022 09:21:16 GMT

Hi @Lord_B

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris