topic Re: Motorola RAZR 2019; external display in Android Devices

Motorola RAZR 2019; external display

SaltedTequila — Wed, 25 May 2022 05:57:49 GMT

I have a Motorola RAZR 2019, and as of last night I noticed my external display wasn't working. When I flip down my screen, the external display becomes unresponsive whilst the main screen still lights up, even when flipped down. When I half open the screen, the external display does react as normal.

I have done a soft reset, hard reset, cleaned the sensors and screens, started in safe mode, and the issue still persists...

Re: Motorola RAZR 2019; external display

Chris_B — Wed, 25 May 2022 06:55:04 GMT

@SaltedTequila It’s called a hardware fault if a software reset can not fix it. How long have you had the device? Is it insured?

Re: Motorola RAZR 2019; external display

SaltedTequila — Wed, 25 May 2022 07:01:33 GMT

I've had it since December just gone. I personally haven't taken out any insurance on it as I bought second hand. Very good quality and has been working perfectly until now...

Re: Motorola RAZR 2019; external display

Chris_B — Wed, 25 May 2022 07:23:45 GMT

@SaltedTequila as it’s secondhand unfortunately you you’ll have to pay to have it fixed. The device needs to be looked at before you can be given a cost.

Re: Motorola RAZR 2019; external display

Leanne_T — Wed, 25 May 2022 08:01:46 GMT

Hi @SaltedTequila

Thanks for posting 🙂

You can find information on repairing the device in our Book a phone repair, Help page.

Or, if you contact Motorola they will see what they can do to help you with the repair.

Hope this helps.

Leanne.