topic Re: 'You're currently blocked from using data' in Android Devices

'You're currently blocked from using data'

Ken9999 — Tue, 26 Apr 2022 06:26:33 GMT

U have had this come on to my mobile Samsung A41 in the last 48 hours. The bloke at EE was clueless. Help anyoneone!!!!

How do I get my pqid for data up and running.......Anyone?

Re: 'You're currently blocked from using data'

Northerner — Tue, 26 Apr 2022 06:26:53 GMT

Hi @Ken9999

Can you clarify what you actually need?

Are you pay monthly contract or PAYG?
Have you deactivated content lock?
Do you receive this message on sites such as the BBC or Google search?

Thanks

Re: 'You're currently blocked from using data'

Jackiethemum — Tue, 25 Oct 2022 01:27:50 GMT

Exactly same problem. Nothing has changed, no new phone or contracts. Have no idea how to remedy. WiFi working. Internet not. 10gb data still available on my account. Help and advice welcomed please.

Re: 'You're currently blocked from using data'

Christopher_G — Tue, 25 Oct 2022 06:52:27 GMT

Hi @Jackiethemum

Welcome to the community.

I would suggest speaking to our Mobile Care team so they can check your account from our side.

Chris