topic Re: I’m getting regular voicemail notifications but there is no voicemail? in Temporary holding

I’m getting regular voicemail notifications but there is no voicemail?

Paulforth44 — Thu, 21 Jun 2018 16:44:00 GMT

Re: I’m getting regular voicemail notifications but there is no voicemail?

Chris_B — Thu, 21 Jun 2018 16:46:56 GMT

@Paulforth44 Have you tried just restarting the device? Turn it off for a few minutes before you turn it back on.

Re: I’m getting regular voicemail notifications but there is no voicemail?

Paulforth44 — Thu, 21 Jun 2018 16:54:39 GMT

Yeah tried that Chris thanks 🙏🏼

Re: I’m getting regular voicemail notifications but there is no voicemail?

Lee_H — Thu, 21 Jun 2018 17:13:25 GMT

Hi @Paulforth44 and welcome to the community.

This is indeed very strange, it sounds like you may need a voicemail reset by our technical teams.

Let us know how you get on.

Many thanks,

Lee

Re: I’m getting regular voicemail notifications but there is no voicemail?

Paulforth44 — Sat, 23 Jun 2018 12:45:33 GMT

@Lee_H wrote:
Hi @Paulforth44 and welcome to the community.

This is indeed very strange, it sounds like you may need a voicemail reset by our technical teams.

Let us know how you get on.

Many thanks,

Lee

Hi Lee I opened a text chat with an advisor yesterday with a lovely lady who did as much as she could by showing me how to reset voicemail by turning it on and off through the voicemail settings but it won’t work, I need to call them.

Thanks,

Paul.

Re: I’m getting regular voicemail notifications but there is no voicemail?

Chris_B — Sat, 23 Jun 2018 12:48:57 GMT

@Paulforth44 Call your device from a different phone and leave a voicemail. Now on your phone listen to that voicemail in full then delete that voicemail. Hopefully this will correct this issue.

Re: I’m getting regular voicemail notifications but there is no voicemail?

Leanne_T — Sat, 23 Jun 2018 13:16:20 GMT

Good Afternoon @Paulforth44

Thanks for the update.

Can you try the advice from @Chris_B, and let us know how you get on.

Leanne 🙂

Re: I’m getting regular voicemail notifications but there is no voicemail?

Paulforth44 — Sat, 23 Jun 2018 13:47:49 GMT

Ok Thanks.

Re: I’m getting regular voicemail notifications but there is no voicemail?

Paulforth44 — Sat, 23 Jun 2018 13:44:21 GMT

@Chris_B wrote:
@Paulforth44 Call your device from a different phone and leave a voicemail. Now on your phone listen to that voicemail in full then delete that voicemail. Hopefully this will correct this issue.

YES! That has solved it Chris,

Thanks for your help,

Paul.

Re: I’m getting regular voicemail notifications but there is no voicemail?

Chris_B — Sat, 23 Jun 2018 13:54:29 GMT

@Paulforth44 That’s good to hear.

Re: I’m getting regular voicemail notifications but there is no voicemail?

Leanne_T — Sat, 23 Jun 2018 14:16:28 GMT

Great news @Paulforth44

Thanks for coming back and letting us know.

Have a lovely weekend 🙂

Re: I’m getting regular voicemail notifications but there is no voicemail?

snakeplissken — Mon, 03 Aug 2020 18:25:04 GMT

My god the "solution" is to leave yourself a VM then delete it? Disgraceful

Also it doesn't work as a solution

Re: I’m getting regular voicemail notifications but there is no voicemail?

Christopher_G — Tue, 04 Aug 2020 06:56:14 GMT

Hi @snakeplissken

Welcome to the community.

If' you've tried @Chris_B's advice (leaving a new voicemail from another phone, listening to it, then deleting it) and it didn't work, I'd recommend speaking to our Tech Gurus for further investigation.

Chris

Re: I’m getting regular voicemail notifications but there is no voicemail?

Chris_B — Tue, 04 Aug 2020 07:25:55 GMT

@snakeplissken As you can see it did work for @Paulforth44 just because it worked for them it doesn’t mean it’ll work for you. It’s the first step to try.

Re: I’m getting regular voicemail notifications but there is no voicemail?

bwylde01 — Tue, 15 Dec 2020 13:52:26 GMT

Agreed. This is an appalling solution