topic Re: Sky Stream - New customer in TV

Sky Stream - New customer

NathanS96 — Sun, 02 Mar 2025 09:08:28 GMT

If I buy sky stream through EE can I take advantage of the sky stream new customer prices or as I’ve currently got sky will I not be classed as a new customer?

Re: Sky Stream - New customer

Chris_B — Sun, 02 Mar 2025 10:43:17 GMT

@NathanS96 You’ll not be a new customer you’re just purchasing this via EE instead of going directly to sky

Re: Sky Stream - New customer

Weerab2024 — Sun, 02 Mar 2025 13:36:05 GMT

If your sky contract has come to an end, you might be better cancelling your existing sky first, and leaving it till your last bill has been paid and then go through EE.

Whatever price you are then quoted, it won't be any worse than the out of contract price and you wouldn't want charged twice, already being a sky customer.

But before you go through all that, phone sky, saying that you want to cancel sky and you'll go straight to their retention team.

Re: Sky Stream - New customer

NathanS96 — Sun, 02 Mar 2025 13:50:58 GMT

Thanks, yeah this is the position I am in I have cancelled my Sky as they wouldn’t budge on any prices so I’m currently in my 31 days period now until it finishes. Really keen on moving over to EE broadband but not 100 percent sure yet on whether to go sky stream through EE or go with the Apple TV box as I need 2 boxes and not keen on the EE box as my second. Either way the EE is in my wife’s name so hoping this will get me through being a new customer on Sky anyway.

Re: Sky Stream - New customer

Weerab2024 — Sun, 02 Mar 2025 14:08:51 GMT

If you take the Apple TV box, you won't get another one due to some commercial reason.

I have the EE mini device as part of my multi room and it's not too bad a device to be honest.

Re: Sky Stream - New customer

NathanS96 — Sun, 02 Mar 2025 14:17:54 GMT

Might take the gamble on it then. The money saving is crazy. Just a big jump moving away from Sky after so long and whether anything can compare.

Re: Sky Stream - New customer

Weerab2024 — Sun, 02 Mar 2025 16:21:38 GMT

Just to say the channels EE offer aren't the same as Sky, so make sure your getting the channels that you need from the link below

https://ee.co.uk/help/tv-sport/manage-use/channel-guide#article-heading-1

For some missing channels there can be work arounds with catch up apps and live streams of channels from other apps on the apple TV device

Re: Sky Stream - New customer

NathanS96 — Sun, 02 Mar 2025 16:27:17 GMT

Thanks for that. Main thing I’m interested in is the sky sports and TNT sports. Also want to be able to watch across a two devices at a time. Do you know if you can get the now ultra boost through the EE package. Your profile showing you run both sky stream Apple TV and mini box. What makes you have the sky and EE side by side?

Re: Sky Stream - New customer

Weerab2024 — Sun, 02 Mar 2025 17:32:38 GMT

Ultra boost isn't yet available but it's coming apparently. There's some changes with the new Now TV app as well and it looks like HD is included by default on my Hisense freely TV but this hasn't came to EE so far and it hasn't been announced yet.

My other half likes sky basically and I wanted a recordable pro box so luckily I can afford to have both Sky and EE. I then swapped the pro box for the apple device and haven't looked back.

Re: Sky Stream - New customer

Matt_124 — Sun, 02 Mar 2025 19:38:47 GMT

There was an announcement a couple of months ago that HD is included as default on New and Re-contracting EE TV Sports (Sport and Big Sport) Packages.

https://community.ee.co.uk/t5/TV/Inclusive-HD-with-EE-TV-sport-packages/td-p/1484850

Re: Sky Stream - New customer

Weerab2024 — Sun, 02 Mar 2025 19:46:39 GMT

Sorry I'm talking about the entertainment package @Matt_124 in general. The new Now TV app has HD channels as default. But there is no announcement on this yet.

I agree that the sports packages are now HD by default on EE sport and big sport packages, and have been for a wee while now.