https://community.ee.co.uk/t5/TV/ITVX-out-of-sync/m-p/1512324#M9876 <P>Moved from sky Q to EE pro box and had a couple of issues.</P><P>1st I have to use the tv remote not the ee remote to change the volume on my jvc soundbar. Tv is also jvc. It is set to surround if i set it to stereo I get no sound at all.</P><P>2nd I have noticed that the sound is out of sync on itv and itv x other channels are fine just this one.</P><P>3rd watching prime all seems to be ok until adverts come on, after the adverts the screen is blank but I still receive audio. Backing out and reloading the programs clear it but surely this isn’t right.</P><P>&nbsp;</P> Sat, 01 Mar 2025 17:35:18 GMT MutleySlp 2025-03-01T17:35:18Z https://community.ee.co.uk/t5/TV/ITVX-out-of-sync/m-p/1512324#M9876 <P>Moved from sky Q to EE pro box and had a couple of issues.</P><P>1st I have to use the tv remote not the ee remote to change the volume on my jvc soundbar. Tv is also jvc. It is set to surround if i set it to stereo I get no sound at all.</P><P>2nd I have noticed that the sound is out of sync on itv and itv x other channels are fine just this one.</P><P>3rd watching prime all seems to be ok until adverts come on, after the adverts the screen is blank but I still receive audio. Backing out and reloading the programs clear it but surely this isn’t right.</P><P>&nbsp;</P> Sat, 01 Mar 2025 17:35:18 GMT https://community.ee.co.uk/t5/TV/ITVX-out-of-sync/m-p/1512324#M9876 MutleySlp 2025-03-01T17:35:18Z https://community.ee.co.uk/t5/TV/ITVX-out-of-sync/m-p/1512505#M9884 <P>Hey there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4714328">@MutleySlp</a></SPAN>.</P> <P>Welcome to the EE Community <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>Since you first noticed these issues, have you had a chance to try a <A href="https://ee.co.uk/help/tv-sport/fix-problem/how-to-reset-your-ee-tv-box" target="_blank">light reset</A> on your box?</P> <P>There are a few more troubleshooting steps you can check out here too:</P> <P><A href="https://ee.co.uk/help/tv-sport/fix-problem" target="_blank">Fix a Problem with EE TV | TV and Sport Help | EE</A></P> <P>Peter</P> Sun, 02 Mar 2025 13:31:11 GMT https://community.ee.co.uk/t5/TV/ITVX-out-of-sync/m-p/1512505#M9884 Peter_W 2025-03-02T13:31:11Z