topic Re: Another question re TV app and iPhone not connecting in TV

Another question re TV app and iPhone not connecting

Cosmic68 — Wed, 26 Feb 2025 10:07:41 GMT

Hi all

Any newer updates on how to get the EE TV Pro box to pair with the ios app?

things I've tried so far:

Deleting and reinstalling app (after forgetting and reconnecting to my wifi)

Turn off Private Relay

Settings all correct (allow EE TV access local network) etc

I haven't reset

Thanks in advance

Re: Another question re TV app and iPhone not connecting

Christopher_G — Fri, 28 Feb 2025 15:05:42 GMT

Hi @Cosmic68

How are you getting on with this? Could you try restarting the router, EE TV box and mobile device please?

Let me know if it's anything better after that.

Chris

Re: Another question re TV app and iPhone not connecting

Cosmic68 — Fri, 28 Feb 2025 15:41:25 GMT

Hey thx for reply.

Your steps worked and I managed to add my iPhone. Didn’t work for iPad though.

Any other tips?

Re: Another question re TV app and iPhone not connecting

Christopher_G — Fri, 28 Feb 2025 15:45:10 GMT

That's good, @Cosmic68. Glad it's working on your phone. 🙂

Are there any updates in the app store for the iPad? Is your iPad on iOS 12.0 or later?

Chris

Re: Another question re TV app and iPhone not connecting

Cosmic68 — Fri, 28 Feb 2025 15:46:43 GMT

Hey. No ipad is bang up to date on 18.whatever

Re: Another question re TV app and iPhone not connecting

Christopher_G — Fri, 28 Feb 2025 16:56:00 GMT

You've tried all of the troubleshooting steps that we'd usually recommend, @Cosmic68.

It could be that the app developers are working on an app update after the iOS update.

I've messaged them to let them know about this post, just in case there's something they've missed. Hopefully you'll see an improvement in it soon.

Chris

Re: Another question re TV app and iPhone not connecting

Midnight_Voice — Sun, 02 Mar 2025 16:34:10 GMT

@Cosmic68

You can’t pair it to two devices at once. Did you unhook from the mobile before trying the iPad?

Re: Another question re TV app and iPhone not connecting

zulu17 — Mon, 03 Mar 2025 13:15:20 GMT

@Midnight_Voice It used to be possible and I believe still possible to pair Youview Recordable boxes of which the EE TV Pro is one with the EETV app on multiple mobile devices to allow recordings requests to be set/managed. The paired device and the Box Pro would not be directly connected the information going via an intermediary. The EETV app on mobile devices could only be paired with one Youview Recordable box at a time but each Youview box could pair with several mobile devices EETV apps.