topic Re: Issues with EE wifi connecting to Firestick TV. in TV

Issues with EE wifi connecting to Firestick TV.

Cooper041023 — Wed, 29 Jan 2025 19:13:45 GMT

starting pointselected BT Broadband customerI have looked at previous questions re Firestick and EE wifi but my issue is slightly different but same result no connection.

I use EE wifi when visiting my friends house as can get good connection and he does not have broadband in his house. My computer my pad and my phone all connect with no issues.

I bought him a firestick to gain access to some more TV and having issues signing in

If using the Firestick remote control and I plug the stick into HDMi 1 and select cponnect to Network the EE Wifi appears and says Signal Good, then I select this with the main circle control and it then goes to Confirm Network, I press the circle again and it presses connect, then the Log in page of EEwifi appears with https...... /home again I select log in now by pressing the circle and it takes me to EE account and BT Broadband account then I select BT broadband as this is my home router and when press the circle again on the firestick nothing happens. When I then press the right arrow with 11 on it trys to go to sign in page I know this as the https changes to home/#login-dialog but we go back to the Welcome to EE wifi page again pictures below.

Re: Issues with EE wifi connecting to Firestick TV.

Cooper041023 — Wed, 29 Jan 2025 20:09:24 GMT

I keep trying and now see that the SELECT button does not work on any of the choices, only the refresh button works, is this an issue between EE and Amazon? It looks very odd

Re: Issues with EE wifi connecting to Firestick TV.

Midnight_Voice — Wed, 29 Jan 2025 22:39:48 GMT

@Cooper041023

I think you are trying to change horses in midstream.

When at home, either start putting the FireStick on your BT router connection straight away and ignore EE WiFi, or if you start with EE WiFi, continue with that and don’t try to switch to BT Broadband.

In the latter case, you would be operating on your home network just as you do at your friend’s, except you would be pretending you haven’t got your own broadband there, whereas at your friend’s this is actually true,

Re: Issues with EE wifi connecting to Firestick TV.

Cooper041023 — Wed, 29 Jan 2025 23:10:04 GMT

Thanks for the advice even though it will take some contemplating! So when I go back home connect the Firestick to my BT Broadband and set it up then return to my friend and then it will just connect via wifi. All sounds great and will def try that, just could not understand why my computer phone or pad all connected no issue but this new device did and does still not connect. I am home at weekend so will be coming back again next week. Thanks Midnight_Voice

Re: Issues with EE wifi connecting to Firestick TV.

Midnight_Voice — Thu, 30 Jan 2025 16:30:46 GMT

@Cooper041023

Are you saying that you can ‘change horses in midstream’ with your computer, your phone, and your iPad?

I didn’t get from your posting that they would work and the FireStick not, when you started them at home over your EE WiFi, just that they would work at your friend’s. Where the FireStick does anyway.

I wonder if these devices default back to BT Broadband when you are at home, something the FireStick hasn’t yet been trained to do?

But I have a FireStick here (though I suspect it being a Firestick doesn’t matter, just that it’s new, something I can emulate) so I will try the steps in your procedure and see what happens here.

Now, where’s that straightened paperclip? 😛

Re: Issues with EE wifi connecting to Firestick TV.

Cooper041023 — Thu, 30 Jan 2025 18:11:57 GMT

Thanks again for the time, yes they all have worked fine when away and use EE wifi, that was BT before. At sign in I just select BT broadband and password and is no issues.

I have noticed with the Firestick and EE that I cannot use SELECT on any of the 4 choices and only the refresh button works and then of course sends it backwards although the http address at top stays on log in.

I have not used this Firestick at home yet as bought it for my friend, when go back at weekend i will take it and sign in there

I hope I am making sense as this process does not. As said I cannot use the SELECT option on any choice they offer wether it be EE Broadband or BT Broadband same result we go backwards not fwds to sign in page which works on Phone Pad or computer anywhere I go

Regards

Re: Issues with EE wifi connecting to Firestick TV.

Midnight_Voice — Fri, 31 Jan 2025 16:27:32 GMT

@Cooper041023

Sorry, but I can’t do what I promised 😢

Having reset my router, that is all I am now offered (plus a couple of devices that seem to have their own WiFi servers), and EE WIFi longer comes up as an SSID. Probably because my router now realises it is on EE.

So I can’t mimic your actions, alas.

Re: Issues with EE wifi connecting to Firestick TV.

Cooper041023 — Fri, 31 Jan 2025 20:08:36 GMT

Hi I am.back at home now so near my router. All good the firestick took ages uploading new updates etc. All works OK across channels. So when go visit my friend Monday will take a proven stick and then can see if EE WiFi copes. Thanks again

Re: Issues with EE wifi connecting to Firestick TV.

Midnight_Voice — Fri, 31 Jan 2025 21:27:39 GMT

@Cooper041023

Good so far then. Please keep us posted as to how things go on Monday!

Re: Issues with EE wifi connecting to Firestick TV.

Cooper041023 — Sun, 02 Feb 2025 17:42:42 GMT

Drove down this evening as he needed support, all good!! no issues signing on to the Fire TV stick now have done it at my router which also used wifi. So some good advice now you can give if ever asked again. The Amazon Firestick TV needs updating through the main router hub of the BT or EE system so the EE wifi can sign in. Thanks so much for all your help and time. respect

Re: Issues with EE wifi connecting to Firestick TV.

Cooper041023 — Wed, 05 Feb 2025 20:38:02 GMT

Day 2 and the worst nightmare as I am now getting the same issue that Karen207 was having when she posted her request for help. That is the EE wifi will display a box for cookies but you cannot see the select option as it is below the screen level. I have tried to change the aspect ratio of the TV to no avail regardless of the ratio I choose. I think EE have got their aspect ratio wrong and its impossible to move the box. When use cursor it moves the screen behind the box and not the box itself. Now lost as to what can do as this seems an issue with EE and the way they display their choices, any help please.

Re: Issues with EE wifi connecting to Firestick TV.

Bewdley13 — Tue, 25 Feb 2025 06:32:37 GMT

Apologies. I was tired and stressed. It's working fine, now. Why is that?

Re: Issues with EE wifi connecting to Firestick TV.

Katie_B — Tue, 25 Feb 2025 08:05:00 GMT

Hello @Bewdley13.

Thanks for coming back and letting us know this is now working.

I'm not sure what could have caused this, if you see this again please be sure to let us know.

Katie

Re: Issues with EE wifi connecting to Firestick TV.

Bewdley13 — Wed, 26 Feb 2025 19:11:28 GMT

26/02/2025. Back again, buffering throughout an epsiode of Unforgotten on ITVX, Time is 19.02. Unable to watch, it is just too annoying. Can you please confirm if there is an issue with EE Full Fibre 900 and Firestick. I never had a problem with BT Smart Hub 2.0. None at all. If this was a known issue when this package was advertised and sold to me as an 'upgrade', then I would like to be put back to my original package with BT. I couldn't care less if it costs me more per month for a so-called inferior, slower package with BT. At least it worked. All the time. I was looking forward to watching the football this evening, now it looks like this will not be possible. I hope EE do refunds.

Oh, and my account won't link up to my ID for some reason, so I can't link the app to my account. I'm sure you'll agree that this is completely unacceptable.

Re: Issues with EE wifi connecting to Firestick TV.

Bewdley13 — Thu, 27 Feb 2025 07:47:10 GMT

I'm having a different experience depending on when I am watching the tv via the apps / firestick. I watched ITVX yesterday morning, at around 7am, and it worked perfectly. Yesterday evening, it was unusable, freezing and buffering. This morning - perfectly fine, no freezing or buffering. Why the difference between evenings and mornings?

Re: Issues with EE wifi connecting to Firestick TV.

Katie_B — Thu, 27 Feb 2025 08:43:06 GMT

Hello @Bewdley13.

Thanks for coming back.

I am sorry to hear this has happened again, I understand how frustrating this must be.

I'd recommend giving us a call so our technical care team can get this looked into.

The team will also be able to look into linking your account and raise a ticket if this is required.

Katie

Re: Issues with EE wifi connecting to Firestick TV.

Cooper041023 — Thu, 27 Feb 2025 08:47:45 GMT

I haveexperienced similar before with different network, it was explained to me that in the morning the kids are not on the net much in the evening they can flood on causing major issues depending on if it is fast Fibre or the old copper route telephone wires. In many rural areas the fibre goes to a BT box andthen uses copper lines to the houses, in towns Fast Fibre is more common and of course can cope with excess loads. I remember Bewdley with lots fondness but not the flooding!

Re: Issues with EE wifi connecting to Firestick TV.

Bewdley13 — Thu, 27 Feb 2025 12:28:21 GMT

Hi, thanks for your reply! It’s the full fat fibre 900 with a wire from the pole across the road to our house. I think! No kids here at night, only the two of us. Everything works fine on laptop and desktop, just the fire stick apps on my 16 year old Plasma. But only at night. I’ve spoken to EE today they assure me it’s not the table lamp that sits right next to the router that’s turned on in the evening. But going to try turning it off anyway tonight to see what happens!
Did you live in Bewdley? Far from the river?
Sent from my iPhone

Re: Issues with EE wifi connecting to Firestick TV.

Cooper041023 — Thu, 27 Feb 2025 14:08:18 GMT

With regards to the kids, I was meaning any in area drawing off the same
system as that's an issue with Copper.

I lived in Kiddy but canoed a lot on the river and walked the area a lot
especially around Wyre Forest and the river up stream past the Victoria
bridge. Beautiful area all my kids were born and grew up there.

Re: Issues with EE wifi connecting to Firestick TV.

Bewdley13 — Thu, 27 Feb 2025 14:21:40 GMT

Thanks, yes it’s lovely round here!

The thing is, we never had any issues when we had a slower system with BT smart hub 2.0. No buffering, no freezing, at any time of the day.