topic Re: Unable to play NOW Tv channels on my EEtv box in TV

Unable to play NOW Tv channels on my EEtv box

wpradel — Sat, 22 Feb 2025 12:49:55 GMT

Have a Sky package through NOW tv, which i can view / play on Now App, but unable to view on EE TV Guide. All other channels are fine. Help !

Re: Unable to play NOW Tv channels on my EEtv box

Midnight_Voice — Sat, 22 Feb 2025 13:53:23 GMT

@wpradel

What device are you doing this on, what Now memberships do you have, and what precisely happens when you try to view the channels in the Guide? e.g. what error message, if any, appears? And what channel name and number?

One possibility is that you don’t have Boost, in which case you can only watch the SD versions of the channels, not the HD ones.

Re: Unable to play NOW Tv channels on my EEtv box

DarrenW-Tech — Sat, 22 Feb 2025 16:29:37 GMT

Hi @wpradel , really sorry about this! We're investigating a network issue as we suspect a configuration problem. Will keep you up to date with the progress.

Re: Unable to play NOW Tv channels on my EEtv box

wpradel — Wed, 26 Feb 2025 18:18:48 GMT

On the EE to box. Selecting the EE guide, then select subscribed channels , such as Sky news , Max etc.

i can watch all HDs channels with no issues.

error messages: there’s a problem with your broadband which is affecting …. IPC 6023. Did follow restart and so forth.

my BT broadband and tv package includes Entertainment Now which includes Sky Atlantic and so forth.

Re: Unable to play NOW Tv channels on my EEtv box

wpradel — Wed, 26 Feb 2025 18:20:10 GMT

Hi DarrenW, bit more info on issue:

On the EE to box. Selecting the EE guide, then select subscribed channels , such as Sky news , Max etc.

i can watch all HDs channels with no issues.

error messages: there’s a problem with your broadband which is affecting …. IPC 6023. Did follow restart and so forth.

my BT broadband and tv package includes Entertainment Now which includes Sky Atlantic and so forth.

Re: Unable to play NOW Tv channels on my EEtv box

Cassw112 — Mon, 16 Jun 2025 15:37:21 GMT

Since the first day of reconnecting from removal to new living arrangement, I literally couldn't watch now all month and wanted me to pay for it? Why should I pay for I did not receive. I would take milk n cheese without paying i would be arrested!!

Cassw112

Give kudos if agree

Re: Unable to play NOW Tv channels on my EEtv box

DarrenDev — Mon, 16 Jun 2025 15:39:22 GMT

Totally agree @Cassw112 - you shouldn't pay. This is a fault, not expected behaviour, and you're entitled to a refund for service you didn't receive.