topic Now Tv Entertainment missing in TV

Now Tv Entertainment missing

Moovoverr — Tue, 25 Feb 2025 22:33:36 GMT

I have got the full sports bundle including now tv ent and cinema and only recently (today) the now ent and cinema are not working and it says I must subscribe. I am already paying over £100 a month for everything. Please can anyone help

Mark

Re: Now Tv Entertainment missing

Alex_H — Wed, 26 Feb 2025 09:26:32 GMT

Hi @Moovoverr,

Welcome to the EE Community

How is it you are trying to watch the Now TV, via the channels on your EETV box? If so do you still get a not subscribed message if you try and access via the Now TV app?

Is there any software update available for your box and have you tried rebooting your box to see if this resolves the problem?

Alex

Re: Now Tv Entertainment missing

Vichu1 — Wed, 26 Feb 2025 11:44:08 GMT

Hi @Moovoverr ,

We can see that you have requested for an upgrade to our full works but that seems to have failed hence you are unable to access the service so the order needs to be recovered . Tagging @DarrenW-Tech