topic GBN App- in TV

GBN App-

js134 — Tue, 25 Feb 2025 15:37:53 GMT

I have been with EE since just shortly before the new year. No problems until last Friday 21st February. Since then I have not been able to watch any GBN. I can select a 'Live' programme but it goes straight to buffering. It buffers for about 5 minutes and then displays an error message : Media Source Error . The video can't be played. Please try again later. However OnDemand programmes, for example, Latest Catchuo there are no issues and plays without any problems.

Advice, please

Re: GBN App-

Lesley_W — Tue, 25 Feb 2025 17:59:05 GMT

Hi @js134

Thanks for coming to our community.

During this time, has it continuously not worked or is this intermittent?

Lesley

Re: GBN App-

David-TVTech — Wed, 26 Feb 2025 13:03:14 GMT

Hi @js134 thanks for posting.

The GBN stream provider identified and fixed an issue in the Live feed yesterday afternoon so this issue should be resolved. Can you retry and let us know how you get on?

thanks

David