topic Now tv on eetv in TV

Now tv on eetv

Dandy1980 — Mon, 24 Feb 2025 13:30:08 GMT

Hi all,

My services went live this morning, I have had no issue logging into netflix, however cannot log into discovery tv or now tv plus none of the channels on channel guide work, I have full fibre 74 essentials with now entertainment bundle Inc. Discovery basic and netflix standard with adverts on a eetv box pro.

Any advice would be gratefully received

Re: Now tv on eetv

Christopher_G — Mon, 24 Feb 2025 15:59:25 GMT

Hi @Dandy1980

Welcome to the community.

Do you get an error message when you try to view the channels or when you log into the apps? If you can let us know what they say, we'll try and help you get connected.

Chris

Re: Now tv on eetv

Dandy1980 — Mon, 24 Feb 2025 16:10:18 GMT

It's when I attempt to view the channels

Re: Now tv on eetv

Christopher_G — Mon, 24 Feb 2025 16:14:41 GMT

Thanks, @Dandy1980

BTP-15000 means that the TV subscription isn't linked with the broadband line.

If your broadband service is working OK other than the issue you're having with the TV channels, I recommend speaking with our technical support team using the number shown on your TV screen.

They'll be able to check everything from our end to make sure it all links up.

Chris

Re: Now tv on eetv

DarrenW-Tech — Mon, 24 Feb 2025 17:04:18 GMT

Hey @Dandy1980 Thanks for coming to the forum and I'm sorry you've had issues with your service already.

I've fixed an account issue for you, if you go into the settings on the box and complete a software update it should restore service for you.

Re: Now tv on eetv

Dandy1980 — Mon, 24 Feb 2025 17:13:35 GMT

Thank you so much, all is working as it should

Cheers

Dan

Re: Now tv on eetv

Kzsweet — Sun, 02 Mar 2025 10:49:47 GMT

I am also having this problem but the code on my screen is BTP-11195c

Can anyone help?

Re: Now tv on eetv

Peter_W — Sun, 02 Mar 2025 13:16:32 GMT

Hi @Kzsweet, welcome to the Community!

Is it when you're trying to log into the Now TV app that you're seeing this error code, or is it when you're trying to view the channels included with NOW?

Peter

Re: Now tv on eetv

Kzsweet — Sun, 02 Mar 2025 21:55:51 GMT

Hi, it happens when I try to view the channels. I do not have a NOW login to use the app???

Re: Now tv on eetv

Alex_H — Mon, 03 Mar 2025 10:59:07 GMT

@Kzsweet Are you trying to view the HD channels when it happens? If you try and access the SD channels do they work or do they come up with the same error?

When you have Now TV through us you can also view your Now content through the available app on other devices, your login would just be the same e-mail address and password you originally setup your Now TV account with.

Have you restarted both your router and TV box since the error began?

Alex

Re: Now tv on eetv

jhoey1801 — Tue, 18 Mar 2025 14:05:39 GMT

Ive got the Same issue but just with now tv. It says on my ee app that i have the subscriptions. But doesnt tell me anywhere what details to sign in or anything when i launch the now app on ee tv.

Re: Now tv on eetv

Ali_A — Tue, 18 Mar 2025 17:14:48 GMT

@jhoey1801

Have you already registered for a Now TV account?

If you're a NOW customer then visit account.nowtv.com/device-management to manage your devices.

Ali

Re: Now tv on eetv

Craigo47 — Wed, 16 Apr 2025 07:50:29 GMT

I recently set up broadband and have access to Netflix but nothing eoth now tv or paramount. I have set up accounts but nothing coming up on now or discovery+

Re: Now tv on eetv

Christopher_G — Wed, 16 Apr 2025 09:53:52 GMT

Hi @Craigo47

Welcome to the community.

If you speak with our customer support team, they'll be able to check to make sure all of your accounts are linked to your EE TV.

Chris