topic Re: Unable to activate Discovery Plus in TV

Unable to activate Discovery Plus

davespils — Thu, 20 Feb 2025 22:00:47 GMT

Today I signed up to EE TV and broadband with sport. Although it doesn’t activate to March 3rd, my email allows me to activate my subscription to Discovery+ now. I go to activate my account by linking EE Broadband, enter my account number, enter my mobile number, get texted my four digit digit passcode, enter it then get the error message like the picture. I assumed it was a temporary issue but had it all day so assume an underlying issue. Can someone double check my account?

Re: Unable to activate Discovery Plus

Lesley_W — Fri, 21 Feb 2025 11:18:15 GMT

Hi @davespils

I'm sorry you are having trouble with your activation. We don't have access to your account here on the forum but our team over the phone will be able to check this for you.

Lesley

Re: Unable to activate Discovery Plus

DarrenW-Tech — Fri, 21 Feb 2025 20:47:44 GMT

Hey @davespils

I hope you got it all working!

Re: Unable to activate Discovery Plus

smc14 — Mon, 03 Mar 2025 12:23:28 GMT

Did you get this sorted?

We are having same issue, renewed BB contract and opted for Discovery + rather than TNT through Sky, email says to activate Discovery + even though BB won't be activated for couple of weeks.

Re: Unable to activate Discovery Plus

Leanne_T — Mon, 03 Mar 2025 14:52:46 GMT

Hi there @smc14

Thanks for coming to the community.

Do you have TNT Sport showing as active in your EE account?

Leanne.

Re: Unable to activate Discovery Plus

smc14 — Mon, 03 Mar 2025 16:29:04 GMT

I had email which told me to activate it but not sure where in account it should show as active?

Re: Unable to activate Discovery Plus

Leanne_T — Mon, 03 Mar 2025 16:35:59 GMT

Hi @smc14

If this is not showing in your account with an option to get set up, please give us a call and the team will check if this has been added and help you get set up.

Leanne.