topic Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle in TV

Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

CraigB22 — Wed, 19 Feb 2025 12:03:38 GMT

Good Morning all,

I recently purchased the TV package with TNT sports included for 24 months.

I have followed advice on previous posts on here however have not been able to activate my subscription.

Some are suggesting I should have received a link, I haven’t.

Some are suggesting I can access TNT through discovery+, I cannot.

I have called 150 and they seemed to be unaware of my deal.

Any advice on how to activate is appreciated.
Thank you.

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

Peter_W — Wed, 19 Feb 2025 14:32:04 GMT

Hi @CraigB22, welcome back to the Community!

Which advice from a previous post was it you tried here?
Was this heading over to ee.co.uk/tntsports and trying to activate through there?

Also have you checked to see which of your numbers the add to plan for your TV is active on?
Peter

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

simonwhittaker — Wed, 19 Feb 2025 19:51:21 GMT

If you find a solution I would like to know cause I've been told I have to wait 7 working days from the TV arriving. That takes me to Friday this week. 13 days since order was submitted. Even trying to return the TV and cancel everything is not that straight forward but will post updates.

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

CraigB22 — Wed, 19 Feb 2025 20:21:00 GMT

Hi Simon, I have had some success. I sent a message through the app and was put through to the ‘mobile’ team as the package was shown as a ‘mobile add on’.

I explained the situation and they activated it. I did get the message saying I’ve added TNT sports through discovery+ for £20. As you can see in the message, they have confirmed this isn’t the case, but will keep an eye on my next bill just to make sure.

Frustrating as it hasn’t added TNT to my EETV, I have to access it from Discovery+.

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

Taffrican — Thu, 20 Feb 2025 19:06:23 GMT

Hi, has there been a solution to this, I’ve got the same problem, no link, no email, absolutely nothing.

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

CraigB22 — Thu, 20 Feb 2025 19:18:22 GMT

I had to go through to the mobile team on the chat through the app and they activated it for me. Sent me a link and I can now access through the Discovery+ app.

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

CraigB22 — Thu, 20 Feb 2025 19:21:28 GMT

Hi Peter, sorry didn’t see your message at first.

I managed to get it activated although I can only access it through the discovery+ app which is frustrating when I have EE TV. It wasn’t too clear on ordering the package that it would only be accessible from the app.

What is clear is that not many staff are aware of how this package works or that it exists. I am still worried that I will be charged £20 as that’s what the link said but the staff member said that I will be charged nothing as it’s part of the TV deal.

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

DarrenW-Tech — Thu, 20 Feb 2025 20:59:43 GMT

Hi All, anyone having this issue can you send me a private message with your mobile number please and we will investigate it.

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

CraigB22 — Thu, 20 Feb 2025 21:23:34 GMT

Hi Darren, how do we private message on here? Thanks

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

DarrenW-Tech — Thu, 20 Feb 2025 21:56:16 GMT

@CraigB22 Sadly I think we have to wait for a moderator to give you the ability, let's wait for that.

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

CraigB22 — Thu, 20 Feb 2025 22:05:07 GMT

Hi Darren, thanks for the response. Yes, I cannot see anywhere obvious to send messages.

Hopefully the moderators pick up these messages and approve this then.

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

Taffrican — Thu, 20 Feb 2025 22:10:58 GMT

I spoke to EE and BT this evening and neither of them knew anything about this tv bundle, I ranted a bit because I’ve been given a proper runaround by this lot, the BT guy gave me a number to call but only open during office hours, I think he gave me that number just to get rid of me, I’m furious with EE, I’m seriously considering returning the TV and moving to Sky for all my services, Broadband & mobile.

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

CraigB22 — Thu, 20 Feb 2025 22:15:37 GMT

It is extremely frustrating. Considering this deal was only available to existing customers, it’s even more so a kick in the teeth that it’s so complicated and staff appear to have no knowledge of this. I hope the number brings you some joy tomorrow, please do keep me posted.

Although mine is now activated, I am worried it’s going to charge me £20 and then that’s another battle on the horizon. Again frustrating that it is so complicated.

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

Taffrican — Thu, 20 Feb 2025 22:18:06 GMT

It’s not a good look for EE, I’ll let you know what they say.

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

Taffrican — Fri, 21 Feb 2025 10:10:26 GMT

Just got off the phone with EE and a very nice helpful lady sorted it out in a few minutes, she was very intrigued to hear people were having problems, she sent me a link and within minutes my TNT sports was activated, I can only view through Discovery+ though which is part of the deal unfortunately which is a bit of a pia if you want to record 🤨

number is 0800 0790 062 if anyone else struggling.

good luck all 👍🏼

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

Midnight_Voice — Fri, 21 Feb 2025 15:31:33 GMT

@CraigB22

You don’t initially have the ability to send private Messages, but when you do, it will be by clicking your avatar top right, and Messages will be the fourth option down.

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

Aviemoron — Thu, 20 Mar 2025 17:35:15 GMT

Hi, I too recently signed up for this deal. Telly arrived today and so started the process of trying to get the sports working! Initially got nowhere trying to do it myself, so gave up and contacted EE, first two guys nice, but no real help. Tried again, going through my ‘app’ but no subscription to TNT sports was shown. In desperation phoned again, really trying to explain my problem, this time very helpful lady from Ireland, totally got it and had me up and running on Eurosport in no time! Super happy as Milan San Remo is on this weekend and now I can watch it!

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

LKS654321 — Mon, 28 Apr 2025 09:10:48 GMT

Hello,

I purchased a Samsung TV package that includes TNT sports for 24 months, the TV got delivered last week but i have not received anything regarding the TNT Sports activation.

How do i get the TNT part of the deal activated?

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

LKS654321 — Mon, 28 Apr 2025 09:17:26 GMT

Hi,

I'm having this issue right now, are you still able to help?

Re: Samsung DU7100 43 inch TV with TNT Sports 24m Bundle

Ali_A — Mon, 28 Apr 2025 18:05:15 GMT

Hi @LKS654321

Welcome to the Community.

Did you purchase the TV outright, or was it part of an add-to-plan bundle, where the cost if spread onto the mobile contract?

Ali