topic Re: New to EE & cannot activate Netflix (I have an existing Netflix account). in TV

New to EE & cannot activate Netflix (I have an existing Netflix account).

Mel205 — Fri, 29 Mar 2024 12:54:51 GMT

Received email from EE telling to activate Netflix but the link does not work. I have an existing Netflix account.

Re: New to EE & cannot activate Netflix (I have an existing Netflix account).

Leanne_T — Fri, 29 Mar 2024 16:42:37 GMT

Hi @Mel205

Thanks for coming to the community 🙂

Do you get an error message when you open the link?

Leanne.

Re: New to EE & cannot activate Netflix (I have an existing Netflix account).

Mel205 — Sat, 30 Mar 2024 09:08:52 GMT

Thank for your reply. I don't get any error messages -when I click on activate nothing appears to happen. When I login to the app the Netflix and Discovery activation buttons appear, but again, nothing happens when I click on them. The screen momentarily goes blank and then the buttons return. Both services are available on the TV so perhaps they are already activated, so I will give up until they stop working!

Re: New to EE & cannot activate Netflix (I have an existing Netflix account).

James_B — Sat, 30 Mar 2024 10:49:57 GMT

Hi @Mel205,

If you're able to watch content, it sounds like your subscriptions have been activated.

James

Re: New to EE & cannot activate Netflix (I have an existing Netflix account).

Mel205 — Sat, 30 Mar 2024 14:59:44 GMT

Thank you for your help

Re: New to EE & cannot activate Netflix (I have an existing Netflix account).

Milleman66 — Sat, 06 Apr 2024 11:31:30 GMT

We state Netflix can be chosen as an added extra but the option isent even listed on mine?

Re: New to EE & cannot activate Netflix (I have an existing Netflix account).

Christopher_G — Sat, 06 Apr 2024 13:37:17 GMT

Hi @Milleman66

Welcome to the community.

Are you on an iPhone plan or an Android plan?

Chris

Re: New to EE & cannot activate Netflix (I have an existing Netflix account).

Milleman66 — Sat, 06 Apr 2024 14:07:54 GMT

Hi,

I phone, is Netflix not an option?

Sent from my iPhone

Re: New to EE & cannot activate Netflix (I have an existing Netflix account).

Christopher_G — Sat, 06 Apr 2024 14:15:10 GMT

Not on iPhone plans, @Milleman66. You can see the Inclusive Extras here on this help page.

Chris

Re: New to EE & cannot activate Netflix (I have an existing Netflix account).

Milleman66 — Sat, 06 Apr 2024 14:19:54 GMT

Ok, many thanks.

Sent from my iPhone

Re: New to EE & cannot activate Netflix (I have an existing Netflix account).

Freddie67 — Thu, 13 Mar 2025 17:42:40 GMT

I have just got EE tv but link to activate Netflix in EEc email does not work? Any help welcome

Re: New to EE & cannot activate Netflix (I have an existing Netflix account).

Michael_D — Fri, 14 Mar 2025 08:31:34 GMT

Hi @Freddie67

Welcome to the community.

Have you tried to activate the Netflix subscription through your online EE account or the EE app?

If you are in the app, select Manage, then TV & Sport. Under the Extras section, you'll see Netflix and an option to activate.

When you login through the website, it is under Manage, then Plans & Subscriptions, Manage TV & Sport and then you'll see the activation link.

Let me know how that goes.

Michael