topic Re: IPC 6023 Error in TV

IPC 6023 Error

Lou176 — Mon, 20 Jan 2025 21:50:49 GMT

While watching tv channels we keep gettingIPC 6023 error.
engineer visited today and said there is nothing they can do apart from report the issue again.
my setup is via powerline adapters and apps are perfect - it happens about 20-30 times in an evening.
i have rebooted and factory reset constantly and it’s still happening

does anyone know the solution?
I also am keen to know if customers get compensation for such poor service.

Re: IPC 6023 Error

Midnight_Voice — Mon, 20 Jan 2025 22:55:58 GMT

@Lou176

.Intermittent IPC6023 errors suggest the problem is on your property - if it were further afield you would get nothing at all.

Are these powerline adapters supplied by EETV?

Have you any network equipment there not supplied by EE?

Can you try (at least as a test) connecting with an Ethernet cable instead?

Re: IPC 6023 Error

Lou176 — Tue, 21 Jan 2025 09:56:36 GMT

Thank you for replying.

powerline adaptors were supplied by EE.

I can’t physically connect Ethernet cable from hub to tv box as about 10m apart.

The ee tv mini box which is located in another room (connected via WiFi) is not giving me this ipc 6023 error.

it’s very confusing and frustrating

Re: IPC 6023 Error

Midnight_Voice — Tue, 21 Jan 2025 12:34:59 GMT

@Lou176

That’s useful to know.

As an alternative test then, can you temporarily swap the Box Pro and Box Mini?

And then report if the IPC6023 error travels with the Box Pro, or now appears on the Box Mini.

This should give us some useful diagnostic info.

Re: IPC 6023 Error

CustardCreams — Mon, 17 Feb 2025 16:53:59 GMT

Have you had any luck with a resolution of the issue from EE as yet?

Re: IPC 6023 Error

Midnight_Voice — Tue, 18 Feb 2025 12:21:18 GMT

@CustardCreams @Lou176

We haven’t heard back yet what the result of the swapover was…

Re: IPC 6023 Error

CustardCreams — Tue, 18 Feb 2025 14:48:40 GMT

No change for me sadly MV, day 106 since the error first occurred. Last update yesterday via sms stated the "fix we are implementing is still in progress". In the meantime paying the full service bill whilst this sage persists is galling. 😞

Re: IPC 6023 Error

Midnight_Voice — Tue, 18 Feb 2025 16:28:57 GMT

@CustardCreams

As I have said before, the failure to resolve the issue with IPC6023 is a broadband issue, not an EETV issue, so you should be eligible for the Ofcom-mandated statutory compensation for having non-working broadband.

Re: IPC 6023 Error

CustardCreams — Tue, 18 Feb 2025 16:32:01 GMT

Thanks VM, I hope so too. The guides I have spoken to agreed although the sms from TMC refer to TV service which is slightly disconcerting. The error message displayed clearly states 'an error with your broadband 'so I'm sticking with this version! 🙂

I just wish they could expedite it a bit as I am beyond fed up with it now.