topic Re: Tnt sport bundle in TV

Tnt sport bundle

simonwhittaker — Thu, 13 Feb 2025 10:41:02 GMT

Hi all. I recently ordered a TV with tnt sport added for 24 month as an add on. I have received the TV but cannot activate the sports. One time activation says I have nothing to activate. I have tried ringing 150 but we all know that's a waste of time.

Re: Tnt sport bundle

Alex_H — Thu, 13 Feb 2025 13:40:34 GMT

Hi @simonwhittaker,

Welcome to the EE Community

The TNT add-on should be activatable via https://ee.co.uk/tntsports after entering your number and confirming the PIN, is this the page you have been trying?

If you have multiple numbers on your account make sure you double check which number your TV add-on is being billed on, as that will be the number with the TNT Sports add-on and so is the number you need to enter and confirm the PIN for.

If after confirming the PIN and getting to the activation page you do not see any Discovery+ add-on with an activate button, it would suggest that the add-on is not active on your account unfortunately, which will require contacting one of our guides to resolve.

Alex

Re: Tnt sport bundle

malcnufc — Thu, 13 Feb 2025 18:17:44 GMT

Same here! Got the TV, but EE's system says I have no subscription. Rang 150, they say they don't know anything about the package. TV is going back tomorrow.

Re: Tnt sport bundle

simonwhittaker — Thu, 13 Feb 2025 22:43:41 GMT

After over an hour on chat earlier I was told activation text can take 7 days from TV arriving. So mine is staying in the box and getting returned next week if I haven't got it .

Re: Tnt sport bundle

malcnufc — Fri, 14 Feb 2025 00:10:44 GMT

I later phoned again. After an hour of being put on hold and being passed around I was told that they would set up my subscription. However, they were having technical problems, but I was assured it would be done "first thing". They're supposedly going to phone at 10 to confirm that it's been done.

Re: Tnt sport bundle

simonwhittaker — Wed, 19 Feb 2025 16:19:10 GMT

I am still waiting a week later and still no tnt sport#malcnufc. Did you get sorted?

Re: Tnt sport bundle

Christopher_G — Wed, 19 Feb 2025 18:35:18 GMT

Hi @simonwhittaker

Have you tried heading to ee.co.uk/tntsports and following the instructions that @Alex_H posted earlier in the thread? If everything is added on your account as it should have done, you should be able to register for it there.

Chris

Re: Tnt sport bundle

malcnufc — Wed, 19 Feb 2025 18:51:20 GMT

No phone call at 10, and still no subscription. Eventually I phoned again. At one point, while I was on hold, I got this text message:
"You're now paying an extra £5 to add BT Sport Ultimate to your BT Sport subscription."
This is not of course what I was asking them to do. Later on I received another text saying that my 12 month (!) TNT Sport subscription had been set up. When I clicked on the link to activate it I was taken to my Discovery Plus account, to which TNT Sport had apparently been added. I don't know how this compares to TNT Sport "proper".

Re: Tnt sport bundle

DarrenW-Tech — Wed, 19 Feb 2025 19:13:03 GMT

Hi @simonwhittaker

Do you have an order number you could send in a private message? Happy to take a look and investigate!

Re: Tnt sport bundle

DarrenW-Tech — Wed, 19 Feb 2025 19:18:10 GMT

Equally @malcnufc I invite you to do the same and I'll take a look.

Re: Tnt sport bundle

simonwhittaker — Wed, 19 Feb 2025 19:40:13 GMT

Yes. I have tried every day but it just comes back with " nothing to activate"

Re: Tnt sport bundle

simonwhittaker — Wed, 19 Feb 2025 19:48:24 GMT

Sorry Darren but I don't know how to private message you.

Re: Tnt sport bundle

Marcos197300 — Wed, 19 Feb 2025 20:19:38 GMT

Hi Darren are you able to help me please. I also have purchased the Samsung TNT Sports bundle and I am struggling to get the TNT Sports activated

Re: Tnt sport bundle

malcnufc — Thu, 20 Feb 2025 11:32:01 GMT

My order number is EE-*******. As I said, I've got TNT Sport now. However, I'd appreciate it if you could check that I'm not going to be charged £5 a month for BT Ultimate and that I've got 24 months of TNT rather than 12 months as stated in the text message. Thanks.

[Mod edit: Removed order number from public post]

Re: Tnt sport bundle

Christopher_G — Thu, 20 Feb 2025 11:34:03 GMT

Hi @Marcos197300, @simonwhittaker and @malcnufc

To send a private message, just click on the user's profile and hit 'send a message'.

Chris

Re: Tnt sport bundle

Marcos197300 — Thu, 20 Feb 2025 12:59:22 GMT

I have already done this, I have spoken to customer services and still no joy. I am on the verge of putting a complaint in to be honest

Re: Tnt sport bundle

simonwhittaker — Thu, 20 Feb 2025 19:57:50 GMT

I have eventually got a solution. I went on help and requested a call back. I got a call and it is all set up and running now. Text said 12months but he emailed me a screenshot saying 24 month and free of charge. I have since had a text saying it will be £5 a month but will chase this if they try charging it.

Thanks all for your help and guidance but I suspect there are plenty more with the same issues.

Re: Tnt sport bundle

Thunderwerx — Thu, 13 Mar 2025 22:57:14 GMT

Same issue. The web page for activation asks my number and the pin but consistently says " nothing to add"

So I got a TV within 48hrs but not a digital subscription in a week!

Re: Tnt sport bundle

malcnufc — Thu, 13 Mar 2025 23:28:47 GMT

You'll have to phone the help line. The chances are whoever you speak to won't have a clue what you're on about, so you'll have to persevere. It took me two hours, mostly on hold, over two days, but we got there in the end.

Re: Tnt sport bundle

happyshopperpho — Mon, 17 Mar 2025 14:20:39 GMT

I have spoken to the ee guides on three occasions now, in total eleven different people. At the end of each interaction I'm promised an email or text with activation details 'in the next 24 hours' and of course it never arrives. Really fed up with this whole thing now. Resigning myself to ringing again tomorrow to once again be passed around and fobbed off.