topic Re: Changing tv package in TV

Changing tv package

Richkc — Sun, 24 Nov 2024 07:32:08 GMT

Hi all,

When looking at changing my tv package via the app or online, I get the message ‘ you will be able to do this soon via the app, for now ring this number’.

Any idea when this will be available like it was with BT tv?

Should I dare ask when will ultraboost arrive….?

thanks

Rich

Re: Changing tv package

Profile closed — Sun, 24 Nov 2024 11:36:43 GMT

Hi Rich

Have you tried the Now TV app itself, or browse to Now?

Mine shows billed by EE, but gives me the option of adding Cinema and Boost. I assume they'd tell EE to increase the billing accordingly.

Why Ultaboost isn't available via the 4K EE TV Pro box I've no idea.

Re: Changing tv package

Midnight_Voice — Sun, 24 Nov 2024 14:35:26 GMT

@Profile closed @Richkc

(i) The hardware can’t support it.

(ii) Even if it could, EETV has no mechanism for selling it to you.

But like all explanations, this just peels back one layer of the onion, and invites as many questions as at the layer before 😢

Re: Changing tv package

Richkc — Sun, 24 Nov 2024 14:39:55 GMT

How does the TNT UHD work then?

I don’t think it will come to be honest, wish I didn’t sign up 6 months ago

Re: Changing tv package

Midnight_Voice — Sun, 24 Nov 2024 14:50:09 GMT

@Richkc

The hardware supports some people’s UHD, just not Now’s.

When I had UltraBoost, I had to avoid the Now app on my YouView boxes as it didn’t just drop back to HD, it dropped right back to HD Ready (Now’s SD) because it didn’t know what to do with the UltraBoost setting 🤮

Re: Changing tv package

Richkc — Sun, 24 Nov 2024 14:53:36 GMT

No wonder their offering sky stream now, I wonder if you can swap over mid contract like I was told by EE via messaging.

Re: Changing tv package

Profile closed — Sun, 24 Nov 2024 14:56:22 GMT

"But like all explanations, this just peels back one layer of the onion, and invites as many questions as at the layer before 😢"

That was just too tempting.

(i) The hardware can’t support it.

A 4K box supporting other 4K apps can't support another 4K app.

(ii) Even if it could, EETV has no mechanism for selling it to you.

But does have a mechanism for selling you a boosted HD Plan.

Wonderful.

On checking further Rich, I can see the option to add Now's HD Boost, and Cinema, at the bottom of Manage/TV & Sport, in the EE app.

Re: Changing tv package

Profile closed — Sun, 24 Nov 2024 15:06:52 GMT

"No wonder their offering sky stream now...."

Somebody here said it made sense. Sky had TV sussed, EE was a phone company.

I was already a NF/Now customer. I only went for the TV Pro box originally as I liked the YouView concept, wanted recording capability, and the monthly for the box with the services was less than I was paying them direct.

Re: Changing tv package

Midnight_Voice — Sun, 24 Nov 2024 22:10:02 GMT

@Richkc

I am informed by EETV that Sky Stream is not an EETV offering, but rather an EE one here; so while you can have Sky Stream alongside EETV, you can’t have it instead, once you have signed up for EETV.

Re: Changing tv package

catfergusson — Thu, 13 Feb 2025 19:58:15 GMT

Good luck with that … it takes ages as they require you to fully re contract every time you want to adjust your package. You need to listen to all the Ts and Cs and you will need to sign a full set of contracts… tieing you in for a new 24 months every time.

Re: Changing tv package

pjex — Fri, 14 Feb 2025 13:06:29 GMT

Don't think that's right, big selling point of EE TV is Flexible TV packages contracts clearly state after 1st month and not in last month of contract you can Flex between TV packages all without needing a new contract, I guess this needs to be made clear to operator on call because of course they'll want to tie you in to new contract but this is an up sell you can swap without new contract just need to make this clear to them.

Agree it would be far preferable if you could make this swap without needing a call, but maybe it's a benefit they'd rather you didn't use hence making it harder to actually make a change.

Re: Changing tv package

Midnight_Voice — Fri, 14 Feb 2025 13:35:16 GMT

@catfergusson

Untrue, There are a number of ways in which you can flex your EETV package from month to month.

I flexed up my Netflix without recontracting, and I can flex it down again likewise, if I so choose.

Re: Changing tv package

catfergusson — Fri, 14 Feb 2025 19:53:00 GMT

Netflix is an extra rather than a change of package…. I have moved from Entrrtainment to Full Works and back again… both times I had to re contract. I said it was not a particularly flexible way of doing things and the reply was ‘no, everyone complains)…

Re: Changing tv package

Midnight_Voice — Sat, 15 Feb 2025 09:24:47 GMT

@catfergusson

Perhaps you should refer the staff you spoke to to EETV’s own literature:-

https://ee.co.uk/plans-subscriptions/tv

and then select ‘More about your package’

Click/tap the picture and read what it says alongside the little TV. ‘Package’, not just ‘Extra’.

Armed with this, you might want to go and ask for your original contract duration to be restored, as what you were told is contrary to the above.

Re: Changing tv package

zulu17 — Sat, 15 Feb 2025 14:37:27 GMT

Hi @Midnight_Voice looking at that More about your Package (Big Entertainment ") picture you posted it lists "All Discovery + content" as being included. That package (Big Entertainment) would normally not have all discovery+ content as premium discovery+ content is normally restricted to tv packages that include TNT Sports which Big Entertainment doesn't..

Sorry to digress from the main purpose of this thread but thought it worthwhile to mention.

Re: Changing tv package

zulu17 — Sat, 15 Feb 2025 15:27:18 GMT

@Midnight_Voice @catfergusson My take on Netflix / EE TV

Netflix is not itself a EE TV package rather a netflix plan is typically packaged in with various EETV packages. Where you don't have a netflix plan included in your base TV package you can include a Netflix plan as a (monthly rolling ) addon , also if you do have a Netflix plan in your package you can opt to take ane of the two addons that will give you a higher tier Netflix plan again these would be monthly rollinf addons. These rolling addons should not require you to take up or extend you current EETV package.

So @Midnight_Voice your experience with changing your Netflix plan seems consistent with that.

@catfergusson your experience whereby you were required to takl effectively a new package rather than flex your existing one and the minumum contract term remaining the same doesn't. At this point I will say there there may be occasions where you are better off taking a new package as T&Cs typically say that if you flex you move to the package at the standard prices for that package which means that some special offers (eg discounts/freebies) that applied to your orginal package would effectively no longer apply but standard pricing applicable to the package you flex to. So I think often you will be presented with an offer for the package that you want to move to but if you take the offer it is effective a new package with a new minimum term. Nothing wrong with the company making you an offer of a new package but you should have the option to flex if you wish.

Re: Changing tv package

Midnight_Voice — Sat, 15 Feb 2025 17:50:56 GMT

@zulu17

Well worth mentioning. As far as I know, I only have Discovery+ Basic; and if I had Premium, I’d have TNT, which I don’t. And be paying rather more than is stated there 😛

Does your display show your Discovery+ status correctly?

In fact, I can only get Discovery 320, which means, I think, that I must have activated Discovery+ despite Extras there saying I haven’t. But I can’t get Discovery HD 325; because, I think, my HD Extra on BT got busted down to just Now Boost in the switch to EE.

But I’ve literally only just got my EE bill to agree with what I think I’m subscribed to, which has engaged me up until now after the switch, so the next round of talks will be getting the descriptions of what I am subscribed to to agree with what I’m actually subscribed to 😛

Which, as you say, doesn’t and shouldn’t include Discovery+ Premium. But 150 is a great timesink; do I have the will for this?

Re: Changing tv package

zulu17 — Sat, 15 Feb 2025 22:07:41 GMT

@Midnight_Voice I suspect it is the description text (All discovery content) that is inaccurate perhaps if it said "All your discovery content-" instead it would be less misleading if not totally clear. Nothing says you have the discovery premium or indeed basic perhaps it should. As for your discovery linear EPG channels (320/325) and the apparent disappearance or non subscription to 325 (hd) after you moved from BT to EE I can only speculate as to possible causes - However I do see one possible significant cause or contributing factor.

If you look at

https://ee.co.uk/help/terms-and-conditions/price-plans/home/ee-tv-broadband-and-home-phone-price-plans

you will see that EE issued a revised EE TV price plan * on 6th February 2025 (replacing the previous 13th December plan)

One difference (and there are a few) is that both the HD & the HD/4K addons have changed from Yes (available to order) to No (not available to order) for the Entertainment and Big Entertainment packs from 6thFeb. . At the same time the NOW Boost addon which has changed from No (not available to order) to Yes (available to order) for the Entertainment & Big Entertainment packs. Previously EETV (from EE) followed the EETV (from BT) approach of supplying the Now Boost for free on Entertainment and Big Entertainment when either the HD or the HD/4K addon was ordered. So whether there is a way for new Entertainment/Big Entertainment packages on EE to receive the discovery+ HD linear channel is questionable , it might be a case of "computer says no" ,as it is a WBD channel rather than a Now channel.

It does seem that in addition to a whole range of legacy EETV packages spanning many years on BT (broadband) there are now a range of legacy EETV packages now being created by the evolution of EETV on EE (broadband).

Of course my speculation could be wrong.

*https://ee.co.uk/content/dam/help/terms-and-conditions/price-plans/home/ee-monthly-home-price-guide-ess-all-rounder-6-feb-2025.pdf

previous one from 13 december 2024

https://ee.co.uk/content/dam/help/terms-and-conditions/price-plans/home/ee-monthly-home-price-guide-ess-all-rounder-13-dec-202.pdf

Re: Changing tv package

Midnight_Voice — Sun, 16 Feb 2025 08:43:34 GMT

@zulu17

So you have started a hare with Discovery+, and then shot it before it could disappear into the next field 😛

The display underneath the overlay in my image above does talk about Discovery+ Basic.

I think the line, if there is one, between Extras and Package components is a bit slippery; my Big Entertainment package is entirely made up of things I could buy as Extras, so you could perfectly well describe flexing a Package as managing Extras, and vice versa.

A slight mystery is where Apple TV sits in the scheme of things; it’s not shown as part of a Package, nor as an Extra, nor as a Subscription (in fact it’s not shown at all!). But there it is on my monthly bill; a charge for Apple TV.

I wonder how I would manage that?

Re: Changing tv package

Midnight_Voice — Sun, 16 Feb 2025 09:08:16 GMT

@zulu17

My switch date was before 6th February, so I should be on the same basis as with BT, where I couldn’t buy Now Boost, but I could buy HD which (undeclared and unexplained in the Price Guides as far as I have looked) also provided Now Boost.

That has been the case for the last few Price Guides before the 6th February 2025 one.

It would seem that the new scheme though, where we can’t have HD, cuts us off from channel 325. (And possibly other things I don’t know about). Odd….