topic Re: Gamepass Subscription in TV

Gamepass Subscription

Welshy2706 — Mon, 10 Feb 2025 12:55:36 GMT

I have recently joined EE 27th January and had an email to say I was entitled to 6 months Gamepass Ultimate which would be available within 14 days. I have checked the app and website but it comes up as a chargeable product.

How can I redeem this offer?

Re: Gamepass Subscription

Peter_W — Mon, 10 Feb 2025 16:01:49 GMT

Hey there @Welshy2706, welcome to the EE Community 😊

If you haven't already, can you please try logging into the browser version of your account, and under broadband or products see if you can locate the section for Content Partners?

Peter

Re: Gamepass Subscription

Welshy2706 — Mon, 10 Feb 2025 17:35:12 GMT

Hi Peter

I have checked and it is showing nothing at all apart from the console deals.

Re: Gamepass Subscription

Peter_W — Mon, 10 Feb 2025 17:42:42 GMT

Thanks for checking that for me @Welshy2706.

If you're still not seeing this option, please reach out to our Broadband Customer Care Team, and they'll be able to look into getting this added for you.

Peter

Re: Gamepass Subscription

Welshy2706 — Tue, 11 Feb 2025 12:32:34 GMT

I rang Customer Services apparently this offer has now ended

Re: Gamepass Subscription

Peter_W — Tue, 11 Feb 2025 12:49:25 GMT

Thanks for giving that a try @Welshy2706, if you were offered this in your confirmation email then it seems odd that you'd be now told it's ended.

Can you see anything in the email itself confirming dates for the promotion?
Peter

Re: Gamepass Subscription

Welshy2706 — Tue, 11 Feb 2025 13:11:19 GMT

Nothing whatsoever Peter just said to leave 14 days before trying to activate it spoke to billing and broadband who got in touch with loyalty dept they're the ones who said offer is finished and can't do anything

Re: Gamepass Subscription

Peter_W — Tue, 11 Feb 2025 13:56:28 GMT

I'd definitely give our team another call so we can take a closer look into things, as if this was offered at the point of sale we'd certainly hate to see you miss out.

If you don't make any further progress, you can also find the details you need for how to raise this as a complaint here:

Fill out our complaints form | Help | EE

Re: Gamepass Subscription

Welshy2706 — Tue, 11 Feb 2025 14:58:37 GMT

This was offered by an email on 27th January from EE and not at point of sale as I was signed up by street canvassers hope this helps!!!!

Re: Gamepass Subscription

Peter_W — Tue, 11 Feb 2025 15:13:07 GMT

Thanks @Welshy2706, if your confirmation was on the 27th then you absolutely should be eligible here.
Whilst the option to redeem this online has now been removed, our team should absolutely still be able to redeem this for eligible customers.

I'd recommend giving us another call, or if you'd prefer you can also raise this as a complaint and we'll do all we can to investigate.

Peter