topic Re: EETV UHD in TV

EETV UHD

Leeham95 — Mon, 10 Feb 2025 15:35:59 GMT

When I went to store to take a contract out with eetv they said I would get uhd channels. I’ve since learned that I don’t get uhd channels. There’s literally no uhd channels under the ‘hd&uhd’ category. I was expecting sky sports uhd channels.

can you tell me why I’m not getting the uhd channels?

Re: EETV UHD

Colesey — Mon, 10 Feb 2025 15:45:30 GMT

The only UHD channels currently available on EE TV are TNT Sports Ultimate and TNT Sports Ultimate HDR.

The UHD Sky Sports channels are coming, it’s just nobody knows when…

Re: EETV UHD

Leeham95 — Mon, 10 Feb 2025 16:18:00 GMT

It’s just they told me that I would already be getting them when I took the contract out. They even confirmed it on live chat. So as you can imagine I’m abit annoyed by it as what they promised I ain’t getting.

Re: EETV UHD

Katie_B — Mon, 10 Feb 2025 18:36:53 GMT

Hello @Leeham95.

Welcome to the community.

The information you have been provided above is correct.

If you have a Full Works 4K TV package, then you'll be able to access TNT Sports Ultimate HDR.

At present, it is not yet available for Sky Sports.

If you wish to discuss this further I'd recommend giving us a call.

Katie 🙂

Re: EETV UHD

Midnight_Voice — Mon, 10 Feb 2025 19:29:25 GMT

@Katie_B

I’m having a problem with ‘correct’ here 😢

Re: EETV UHD

DarrenW-Tech — Mon, 10 Feb 2025 20:36:12 GMT

@Leeham95
The information in live chat was not correct unfortunately, Sky Sports 4K/UHD is not available via EE TV just yet, but will be coming soon.

Having said that, even when is is available, it won't be available at the price you're paying of £20 per month, Sport 4K doesn't include Sky Sports so you'd need to upgrade when the time comes.

Given you have sufficient evidence, we wouldn't stop you cancelling with no charges, you're entitled to it, we're really sorry to have supplied you incorrect information but I do hope you stick around!

Re: EETV UHD

Leeham95 — Mon, 10 Feb 2025 20:53:03 GMT

So which is it. Someone from ee on this thread is saying the information is incorrect lol. I mean obviously I’m with you Darren cos obviously I’m not receiving it. But they even told me in store that I would be getting uhd!

Re: EETV UHD

Leeham95 — Mon, 10 Feb 2025 20:54:01 GMT

It’s obviously not correct then is it if I’m not receiving it for sky sports when ee said I would??

Re: EETV UHD

DarrenW-Tech — Mon, 10 Feb 2025 21:03:27 GMT

Sadly you were misinformed 😣

Few things:

1. Sky Sports is not part of the Sports 4K package, but is part of the Big Sports or Full Works package

2. Sky Sports UHD is not available via EE TV yet but is coming soon

3. TNT Sports HDR is available in your current package, not just Full Works which was mentioned above, so that is something you should already have access to.

You have the right information now, like I say I hope you stick around but I appreciate we haven't started very well and you're entitled to leave without penalty of course.

Re: EETV UHD

LeeUK99 — Sun, 13 Apr 2025 15:17:47 GMT

Thank you for the reply, Darren.

I'm sure you can appreciate the frustratingly vague "coming soon"?

Re: EETV UHD

SwannyD2 — Sun, 13 Apr 2025 20:30:51 GMT

It’s a joke.

The multicast streams for these channels have been actively testing for more than 6 months. And yet it’s still ‘coming soon’? And it’s only ‘coming soon’ when someone implicitly asks about it, or it’s miss-sold.

The only way to get these services now is to take out a new subscription directly from Now.

Working with so many partners and providers, EE TV just isn’t agile enough.

Re: EETV UHD

Midnight_Voice — Mon, 14 Apr 2025 13:43:13 GMT

@LeeUK99 @DarrenW-Tech

I am sure we all can 😢

Re: EETV UHD

Lee14801 — Tue, 15 Apr 2025 09:27:15 GMT

Hi dazzler you wrote 2. Sky Sports UHD is not available via EE TV yet but is coming soon will this include sky movie and roughly how long you can’t be held to this because not being funny you’ve been you’re only an employee but it’d be good to have some idea if we’re looking at by the end of the year another year

Re: EETV UHD

SwannyD2 — Tue, 15 Apr 2025 15:22:09 GMT

The multicast streams they’ve been trialing are only for sport, but Sky doesn’t offer linear streams for movies on their own platforms, so I wouldn’t expect anything different. I’d say expect the same experience as you’ve got now, with the option to view UHD content for movies, sport and some entertainment content.

Nobody here, including Darren is going to say anything other than ‘coming soon’. Happy to be corrected there, Darren.

Previously we’ve been told the delay was down software updates that need to be made to the Now app on EE TV boxes, along with updates to the billing and payment process. Those of us using Apple TV devices are also being held up.

The software process alone involves a chain of approvals which makes any development to the devices a complicated mess. Updates to Peacock’s new platform have likely added more complexity, but EE don’t have direct control of the software on their boxes. It took them 2 years to implement a launch request from the BBC to link multicast programming to iPlayer.

Re: EETV UHD

oliverturnbull — Tue, 01 Jul 2025 15:35:25 GMT

Hi!

Does TNT offer UHD?

Re: EETV UHD

DarrenDev — Tue, 01 Jul 2025 15:43:11 GMT

@oliverturnbull yes - TNT Sports Ultimate

Re: EETV UHD

oliverturnbull — Tue, 01 Jul 2025 16:31:29 GMT

Cool. How do I find out if I should be getting that with my current package?

Re: EETV UHD

DarrenDev — Tue, 01 Jul 2025 16:56:08 GMT

You should be @oliverturnbull however I can see errors on your account - I'm surprised your TV service was working at all. Check the TNT Sports Ultimate channel in the TV guide and you should find it'll work now.

Re: EETV UHD

zulu17 — Tue, 01 Jul 2025 17:04:48 GMT

TNT Sport Ultimate is not a full time channel and generally only offers a few live events and typically a few 15 minute highlight reels. Reruns are not normally broadcast on the TNT Sport Ultimate linear channel but can normally be found on the discovery+ app .

Whilst HD used to command/demand a premium over SD most Tv Providers are moving with the times and customer expectation in providing HD as standard with UHD/4K ( and ad free) commanding a premium. The cost of maintaining a set of SD linear channels in addition to an HD version should not be underestimated.

Re: EETV UHD

oliverturnbull — Tue, 01 Jul 2025 17:08:14 GMT

Yep there's been issues with my account from the start.

I still get the message below when I try to "Manage" my package and just get told the system will sort itself out soon when I phone up.

Would be great if you could help, cheers, Oliver