topic Re: Re: How do I cancel Apple TV+ contract? in TV

Re: How do I cancel Apple TV+ contract?

tintowellfan — Mon, 10 Feb 2025 17:56:02 GMT

Refreshing this to save creating new post. I have been moved from BT to EE, broadband and TV. Activated the 'free' 3 months Apple TV on BT prior to move to EE. Now have absolutely no way of cancelling it. Next bill shows I will be charged £8.99 for a service I have never used during free trial, and no b.....y way of removing it.

Please no silly replies from EE advising me to access my account. I have tried everything mentioned on here before posting.

Re: Re: How do I cancel Apple TV+ contract?

Chris_B — Mon, 10 Feb 2025 18:40:08 GMT

@tintowellfan I’ve moved your comment to its own thread as it’s not the same issue as the thread you posted in. You need to call customer support to have this removed as it was linked to your BT account.

Re: Re: How do I cancel Apple TV+ contract?

tintowellfan — Mon, 10 Feb 2025 18:46:22 GMT

Thanks, but what a total pain in the backside. BT/EE have conspired me to almost 7 hours on hold/talk already since December about other issues relating to migration from 'BT' to 'EE', and I have lost the will to call again. Probably just going to cancel all payments and let my bank deal with it now. BT and EE are same group, but BT were always great with customer services. EE is s..t.

Re: Re: How do I cancel Apple TV+ contract?

DarrenW-Tech — Mon, 10 Feb 2025 21:07:49 GMT

Hey @tintowellfan,

Sorry to hear you're having problems, I would appreciate some context into what problems you've ran into when trying to cancel Apple TV+, customers are supposed to be able to opt out/cancel but I do know we've had some issues recently, some of which may be stopping you from doing it yourself.

Hearing your experience will give me insight into what we need to change, you can send me a private message with that though to keep the thread short and sweet!

Please be assured though, I've saved you the pain and cancelled it for you! However...

EE TV comes with 6m Free Apple TV on us! Would you like me to give you another 6 months for free? 🎉

Re: Re: How do I cancel Apple TV+ contract?

Chris_B — Mon, 10 Feb 2025 21:42:55 GMT

@DarrenW-Tech There are many new EE broadband customers who can have the free Apple TV+ for 6 months myself included but when trying to add this via the App we all get

Re: Re: How do I cancel Apple TV+ contract?

tintowellfan — Tue, 11 Feb 2025 09:26:51 GMT

Hi Darren, thanks so much for your wonderful help. Best customer service to date.

I was unable to cancel it myself as there was nowhere in my EE account to do so. I only knew I was going to be charged for it when I received an email from EE a few days ago.

I will perhaps give your offer of 6 months a miss just now as we don't watch anything on Apple TV, but thanks for offering to do so.

Thanks again. Posting it here rather than as a PM, as I wanted to share with other community members to show how helpful you were.

Re: Re: How do I cancel Apple TV+ contract?

DarrenW-Tech — Tue, 11 Feb 2025 09:36:04 GMT

@Chris_B This is a shame and I will feed it back to design.

To see the activation journey for Apple TV+ it must be added to your account either at the point of order, or later after.

Because Apple TV+ is not on your account, attempting to activate won't work, we shouldn't be showing this journey to you right now.

Having said that, it is something I can get added for you, would you like it?

Re: Re: How do I cancel Apple TV+ contract?

Chris_B — Tue, 11 Feb 2025 13:37:54 GMT

@DarrenW-Tech Can I get back to you on this ? I wanting for a certain series to restart.

Re: Re: How do I cancel Apple TV+ contract?

DarrenW-Tech — Tue, 11 Feb 2025 13:55:22 GMT

@Chris_B Yeah no worries, let me know when you're ready 😊

Re: Re: How do I cancel Apple TV+ contract?

Chris_B — Tue, 11 Feb 2025 19:03:32 GMT

@DarrenW-Tech Most definitely. 👍 thanks

Re: Re: How do I cancel Apple TV+ contract?

Bbosworth — Wed, 19 Feb 2025 14:14:07 GMT

Not sure if this helps anyone, but I was also having issues cancelling my Apple TV+ Free trial (I was a BT member until I got transferred).

I remember at the time I had to activate the trial using an SMS that sent me the link to Apple as the 6 month trial from the EE App (as mentioned elsewhere) does not work.

I did not really use the Apple TV+ so was going to cancel it. However I could not see any means to do so on the EE App on the website or on my Phone (via subscriptions).

I even rang EE and they said I did not have Apple TV+.

It was only by chance that I have a mobile contract with EE and the Mobile is linked to the EE App. I then selected the Mobile and noticed that in the Add-ons low-and-behold there was the Apple TV+ Free trial!

I Selected this and cancelled it. So basically if you can’t find a way to cancel Apple TV+ link your mobile number to it (EE mobile that is) and see if it’s not in there!

Re: Re: How do I cancel Apple TV+ contract?

Mands- — Fri, 25 Apr 2025 11:17:44 GMT

Hi @DarrenW-Tech

I am experiencing exactly the same issue, with not being able to remove the Apple TV 3 month trial I set up through BT before migrating to EE. I have spent hours on the phone speaking to people in Data Integrity, Household, Technical and the Orders team. They assured me it had been removed and I would not be billed, but sure enough I received my bill yesterday and have been charged £8.99. Please can you help me? Many thanks.

Re: Re: How do I cancel Apple TV+ contract?

Corky76 — Wed, 30 Apr 2025 09:02:56 GMT

Hi, same issue. No way of cancelling Apple TV on the app. Any chance you cancel it for me, too. I'm just going around in circles

Re: Re: How do I cancel Apple TV+ contract?

Annoyed888 — Wed, 08 Oct 2025 10:49:43 GMT

Hi,

I've just changed to EE which I'm now realising was a big mistake but now stuck with but what's a bigger pain is that I'm unable to cancel the apple +free week which was suppose to be the 6 months..

I'm going around in circles with apple account telling me to cancel via EE and EE telling me to via apple account. I'm signed up for both but keep getting error with apple ad on tv apple tells me to cancel via EE.. wish I had never changed, so many details I was mislead with in comparison with virgin...

Anyway, was not informed that the 14 day cooling off period does NOT apply to in store purchases, hate this with a passion but need to cancel apple as its rubbish tv amongst other things..

Cheers

Re: Re: How do I cancel Apple TV+ contract?

Lesley_W — Fri, 10 Oct 2025 12:29:17 GMT

Hi @Annoyed888

Welcome to our community.

I'm sorry you have had a difficult time getting this cancelled. If you are signed up through ourselves, we would be the ones who would manage your subscription.

If our team on the phone haven't been able to help with this, you can ask to escalate your complaint while on the call. You can see other ways to raise a complaint here Make a Complaint.

Lesley

Re: Re: How do I cancel Apple TV+ contract?

MarianaPF — Wed, 22 Oct 2025 11:29:20 GMT

Hi,

I'm having the same issue, I cannot cancel my Applet TV+ subscription, I received a text message with a cancellation link, but it's not working. I can't cancel on the website either.

Please can you help me with this?

Thanks

Re: Re: How do I cancel Apple TV+ contract?

Christopher_G — Wed, 22 Oct 2025 14:46:55 GMT

Hi @MarianaPF

Welcome to the community.

If you're not able to cancel through the link or website, give us a call on 150 and our customer support team will try and cancel it from our end for you.

Chris